Hi
Hi would like to understand how to allow unprivileged users to attach one image when create a ticket ?
I am using the latest release 4.4.0, for what i saw privilege users can reply images in ticket when create or reply but the customers seems that they are not allowed ???
Can anyone help me out understand this ? Makes sense the client upload a image. The functionality is there but do not work when the user is customer …
Thank s to all
No dia 15/05/2016, às 11:02, yugi mind uriboxmobile@gmail.com escreveu:
Hi
Hi would like to understand how to allow unprivileged users to attach one image when create a ticket ?
I am using the latest release 4.4.0, for what i saw privilege users can reply images in ticket when create or reply but the customers seems that they are not allowed ???Can anyone help me out understand this ? Makes sense the client upload a image. The functionality is there but do not work when the user is customer …
Thank s to all
So it seems that this issue is already identified and will be fixed in the next release …
Now i saw that is possible to apply a a patch to the current release to fix this.
My question is can anyone help me out understand how to do it ?
Cheers .
No dia 15/05/2016, às 11:02, yugi mind uriboxmobile@gmail.com escreveu:
Hi
Hi would like to understand how to allow unprivileged users to attach one image when create a ticket ?
I am using the latest release 4.4.0, for what i saw privilege users can reply images in ticket when create or reply but the customers seems that they are not allowed ???Can anyone help me out understand this ? Makes sense the client upload a image. The functionality is there but do not work when the user is customer …
Thank s to all
So it seems that this issue is already identified and will be fixed in the next release …
Now i saw that is possible to apply a a patch to the current release to fix this.My question is can anyone help me out understand how to do it ?
Search for the internet for: patch and diff howto
Perhaps search youtube for it as well.
-m