Help regarding TimeZone setting in RT 3.8.2

RT Users
1

Hi,
In the Preferences > About Me page, there is a setting for Timezone.

Initially it was empty. I set it to US/Eastern .

Before setting the value to US/Eastern the dates in the ticket display , say the created date is Mon Jul 02 09:51:37 2007. After setting timezone to US/Eastern, it adjust for the time difference.

Has anyone used this setting and made it work?

Thanks
-Ashish

PS: In RT_SiteConfig the $Timezone is set to US/Pacific the timezone my server is on.

2

I am sorry for the typo!!!
After setting it to US/Eastern, the dates DO NOT adjust to show the time in the new time zone.

Thanks
-AshishFrom: rt-users-bounces@lists.bestpractical.com [rt-users-bounces@lists.bestpractical.com] On Behalf Of Potla, Ashish Bassaliel [c_apotla@qualcomm.com]
Sent: Wednesday, April 01, 2009 5:11 PM
To: rt-users@bestpractical.com
Subject: [rt-users] Help regarding TimeZone setting in RT 3.8.2

Hi,
In the Preferences > About Me page, there is a setting for Timezone.

Initially it was empty. I set it to US/Eastern .

Before setting the value to US/Eastern the dates in the ticket display , say the created date is Mon Jul 02 09:51:37 2007. After setting timezone to US/Eastern, it adjust for the time difference.

Has anyone used this setting and made it work?

Thanks
-Ashish

PS: In RT_SiteConfig the $Timezone is set to US/Pacific the timezone my server is on.
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

3

Hello Everyone,
Is there a particular format for setting the parameter of the Timezone field in Preferences page(About me tab)?

Thanks
-AshishFrom: rt-users-bounces@lists.bestpractical.com [rt-users-bounces@lists.bestpractical.com] On Behalf Of Potla, Ashish Bassaliel [c_apotla@qualcomm.com]
Sent: Wednesday, April 01, 2009 5:14 PM
To: rt-users@bestpractical.com
Subject: Re: [rt-users] Help regarding TimeZone setting in RT 3.8.2

I am sorry for the typo!!!
After setting it to US/Eastern, the dates DO NOT adjust to show the time in the new time zone.

Thanks
-Ashish
From: rt-users-bounces@lists.bestpractical.com [rt-users-bounces@lists.bestpractical.com] On Behalf Of Potla, Ashish Bassaliel [c_apotla@qualcomm.com]
Sent: Wednesday, April 01, 2009 5:11 PM
To: rt-users@bestpractical.com
Subject: [rt-users] Help regarding TimeZone setting in RT 3.8.2

Hi,
In the Preferences > About Me page, there is a setting for Timezone.

Initially it was empty. I set it to US/Eastern .

Before setting the value to US/Eastern the dates in the ticket display , say the created date is Mon Jul 02 09:51:37 2007. After setting timezone to US/Eastern, it adjust for the time difference.

Has anyone used this setting and made it work?

Thanks
-Ashish

PS: In RT_SiteConfig the $Timezone is set to US/Pacific the timezone my server is on.
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

4

Hello Guys,
Can anyone please help me with this?

-AshishFrom: Potla, Ashish Bassaliel
Sent: Wednesday, April 01, 2009 8:27 PM
To: rt-users@bestpractical.com
Subject: Help regarding TimeZone setting in RT 3.8.2

Hello Everyone,
Is there a particular format for setting the parameter of the Timezone field in Preferences page(About me tab)?

Thanks
-Ashish
From: rt-users-bounces@lists.bestpractical.com [rt-users-bounces@lists.bestpractical.com] On Behalf Of Potla, Ashish Bassaliel [c_apotla@qualcomm.com]
Sent: Wednesday, April 01, 2009 5:14 PM
To: rt-users@bestpractical.com
Subject: Re: [rt-users] Help regarding TimeZone setting in RT 3.8.2

I am sorry for the typo!!!
After setting it to US/Eastern, the dates DO NOT adjust to show the time in the new time zone.

Thanks
-Ashish
From: rt-users-bounces@lists.bestpractical.com [rt-users-bounces@lists.bestpractical.com] On Behalf Of Potla, Ashish Bassaliel [c_apotla@qualcomm.com]
Sent: Wednesday, April 01, 2009 5:11 PM
To: rt-users@bestpractical.com
Subject: [rt-users] Help regarding TimeZone setting in RT 3.8.2

Hi,
In the Preferences > About Me page, there is a setting for Timezone.

Initially it was empty. I set it to US/Eastern .

Before setting the value to US/Eastern the dates in the ticket display , say the created date is Mon Jul 02 09:51:37 2007. After setting timezone to US/Eastern, it adjust for the time difference.

Has anyone used this setting and made it work?

Thanks
-Ashish

PS: In RT_SiteConfig the $Timezone is set to US/Pacific the timezone my server is on.
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com