Help on discouraging migration to Remedy

Hi all,
unfortunately it seems my bosses are determined to migrate away from RT to Remedy.
I am equally determined to show them they took the wrong decision.
Let alone the obvious argument that RT is free, could you help me gather documentation on companies (best if BIG companies) migrating AWAY from Remedy? It does not matter if they are migrating to RT, though it would abviously be better.

I did my homework and already sent some evidence, but there may be more publically redistributable documents that are not available on the web.

Thank you in advance.

Bye
Cris

Guadagnino,

Wouldn’t it be better to provide a list of their requirements and show how,
by its flexible design, RT meets those requirements better than Request?

Kenn
LBNLOn Wed, Jan 12, 2011 at 3:49 AM, Guadagnino Cristiano < guadagnino.cristiano@creval.it> wrote:

Hi all,

unfortunately it seems my bosses are determined to migrate away from RT to
Remedy.

I am equally determined to show them they took the wrong decision.

Let alone the obvious argument that RT is free, could you help me gather
documentation on companies (best if BIG companies) migrating AWAY from
Remedy? It does not matter if they are migrating to RT, though it would
abviously be better.

I did my homework and already sent some evidence, but there may be more
publically redistributable documents that are not available on the web.

Thank you in advance.

Bye

Cris

Another couple things, Remedy is propriety and inflexible, RT is infinitely malleable.

And Remedy works well with… wait for it… ClearCase! RT with subversion. You didn’t mention which you were using.

Then buy some books on Remedy, put them in a stack, and say “Well, who do I bill for the time to read these?”

Generally, however, if management is set on doing something, you have to make them think it was their idea not to, right? Judo.

Josh Narins

Director of Application Development
SeniorBridge
845 Third Ave
7th Floor
New York, NY 10022
Tel: (212) 994-6194
Fax: (212) 994-4260
Mobile: (917) 488-6248
jnarins@seniorbridge.com
seniorbridge.comhttp://www.seniorbridge.com/

[http://www.seniorbridge.com/images/seniorbridgedisclaimerTAG.gif]

SeniorBridge Statement of Confidentiality: The contents of this email message are intended for the exclusive use of the addressee(s) and may contain confidential or privileged information. Any dissemination, distribution or copying of this email by an unintended or mistaken recipient is strictly prohibited. In said event, kindly reply to the sender and destroy all entries of this message and any attachments from your system. Thank you.From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kenneth Crocker
Sent: Wednesday, January 12, 2011 3:08 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Help on discouraging migration to Remedy

Guadagnino,

Wouldn’t it be better to provide a list of their requirements and show how, by its flexible design, RT meets those requirements better than Request?

Kenn
LBNL

It’s either that or implement Remedy with extreme lacklustre and clap
slowly when one of the bosses complains that ‘x’ feature is missing.

Kind Regards,
Matthew Hattersley

Email: mailto:matthew.hattersley@vaioni.com
Mobile:

Address: 14 Leslie Hough Way
Manchester
Lancashire
M6 6AJ

Tel: 0870-160-0650 Ext 201
Fax: 0870-160-0651
Web: http://www.vaioni.com
http://www.vaioni.com/vaioni-comms-business-finalist-2010

The information transmitted in and with this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material.

Statements and opinions expressed in this e-mail may not represent those of the Company. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender immediately and delete the material from any computer.

Please also note, Vaioni filter incoming email for spam and inappropriate words. Unfortunately this does mean that sometimes genuine messages can be filtered out. Although we take measures to recover such messages, it must not be assumed that an email has been received by us and important communications should always be followed up by a phone call, fax or printed copy.From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Josh
Narins
Sent: 12 January 2011 20:13
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Help on discouraging migration to Remedy

Another couple things, Remedy is propriety and inflexible, RT is
infinitely malleable.

And Remedy works well with… wait for it… ClearCase! RT with
subversion. You didn’t mention which you were using.

Then buy some books on Remedy, put them in a stack, and say “Well, who
do I bill for the time to read these?”

Generally, however, if management is set on doing something, you have to
make them think it was their idea not to, right? Judo.

Josh Narins

Director of Application Development
SeniorBridge
845 Third Ave
7th Floor
New York, NY 10022
Tel: (212) 994-6194
Fax: (212) 994-4260
Mobile: (917) 488-6248
jnarins@seniorbridge.com
seniorbridge.com http://www.seniorbridge.com/

SeniorBridge<http://www.seniorbridge.com/images/seniorbridgedisclaimerTA
G.gif>

SeniorBridge Statement of Confidentiality: The contents of this email
message are intended for the exclusive use of the addressee(s) and may
contain confidential or privileged information. Any dissemination,
distribution or copying of this email by an unintended or mistaken
recipient is strictly prohibited. In said event, kindly reply to the
sender and destroy all entries of this message and any attachments from
your system. Thank you.

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kenneth
Crocker
Sent: Wednesday, January 12, 2011 3:08 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Help on discouraging migration to Remedy

Guadagnino,

Wouldn’t it be better to provide a list of their requirements and show
how, by its flexible design, RT meets those requirements better than
Request?

Kenn
LBNL

As someone whom has had the displeasure of working on the upgrade/migration
of previous versions of Remedy at a previous employer, I can say that they
don¹t support UNIX worth squat. We tried to get Remedy working on a newer
RHEL than RHEL 2.1 and just could not get it to work. In the end we had to
install Remedy on top of Windows Server 2003.On 12/1/11 12:19 PM, “Matthew Hattersley” matthew.hattersley@vaioni.com wrote:

It¹s either that or implement Remedy with extreme lacklustre and clap slowly
when one of the bosses complains that Œx¹ feature is missing.

Kind Regards,

Matthew Hattersley

Email: matthew.hattersley@vaioni.com

Mobile:

Address: 14 Leslie Hough Way

            Manchester

            Lancashire

             M6 6AJ

Tel: 0870-160-0650 Ext 201

Fax: 0870-160-0651

Web: www.vaioni.com http://www.vaioni.com

http://www.vaioni.com/vaioni-comms-business-finalist-2010

The information transmitted in and with this email is intended only for the
person or entity to which it is addressed and may contain confidential and/or
privileged material.

Statements and opinions expressed in this e-mail may not represent those of
the Company. Any review, retransmission, dissemination or other use of, or
taking of any action in reliance upon, this information by persons or entities
other than the intended recipient is prohibited. If you received this in
error, please contact the sender immediately and delete the material from any
computer.

Please also note, Vaioni filter incoming email for spam and inappropriate
words. Unfortunately this does mean that sometimes genuine messages can be
filtered out. Although we take measures to recover such messages, it must not
be assumed that an email has been received by us and important communications
should always be followed up by a phone call, fax or printed copy.

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Josh Narins
Sent: 12 January 2011 20:13
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Help on discouraging migration to Remedy

Another couple things, Remedy is propriety and inflexible, RT is infinitely
malleable.

And Remedy works well withŠ wait for itŠ ClearCase! RT with subversion. You
didn’t mention which you were using.

Then buy some books on Remedy, put them in a stack, and say “Well, who do I
bill for the time to read these?”

Generally, however, if management is set on doing something, you have to make
them think it was their idea not to, right? Judo.

Josh Narins

Director of Application Development
SeniorBridge
845 Third Ave
7th Floor
New York, NY 10022
Tel: (212) 994-6194
Fax: (212) 994-4260
Mobile: (917) 488-6248
jnarins@seniorbridge.com
seniorbridge.com http://www.seniorbridge.com/

SeniorBridge Statement of Confidentiality: The contents of this email message
are intended for the exclusive use of the addressee(s) and may contain
confidential or privileged information. Any dissemination, distribution or
copying of this email by an unintended or mistaken recipient is strictly
prohibited. In said event, kindly reply to the sender and destroy all entries
of this message and any attachments from your system. Thank you.

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kenneth Crocker
Sent: Wednesday, January 12, 2011 3:08 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Help on discouraging migration to Remedy

Guadagnino,

Wouldn’t it be better to provide a list of their requirements and show how, by
its flexible design, RT meets those requirements better than Request?

Kenn
LBNL

On Wed, Jan 12, 2011 at 3:49 AM, Guadagnino Cristiano guadagnino.cristiano@creval.it wrote:

Hi all,
unfortunately it seems my bosses are determined to migrate away from RT to
Remedy.
I am equally determined to show them they took the wrong decision.
Let alone the obvious argument that RT is free, could you help me gather
documentation on companies (best if BIG companies) migrating AWAY from Remedy?
It does not matter if they are migrating to RT, though it would abviously be
better.

I did my homework and already sent some evidence, but there may be more
publically redistributable documents that are not available on the web.

Thank you in advance.

Bye
Cris


Gary L. Greene, Jr.
IT Operations
Minerva Networks, Inc.
Cell: (650) 704-6633
Office: (408) 240-1239

Hi all,

Hi,

What are the reasons they want to move to Remedy, are there certain
requirements or integrations with other software that would be too
difficult to implement otherwise with RT?

Dennis

Hi all,

Hi,

What are the reasons they want to move to Remedy, are there certain
requirements or integrations with other software that would be too
difficult to implement otherwise with RT?

probably because of the asset management capabilities? I’ve seen this
happen with another solution, topdesk (quite popular in NL).

No, asset tracker does not cut it here.

As much as I like RT, without a good asset tracking integration it
will lose lots of market in the smb segment.

natxo

probably because of the asset management capabilities? I’ve seen this
happen with another solution, topdesk (quite popular in NL).

No, asset tracker does not cut it here.

As much as I like RT, without a good asset tracking integration it
will lose lots of market in the smb segment.

A simple start in this regard is adding custom fields, or even a queue.

At least all the tickets relating to a particular asset can be tracked
that way.

Lev Lafayette, Systems Administrator, Victorian Partnership for Advanced Computing, lev@vpac.org
"If you are sending a reply to a message or a posting be sure you summarize the original at the top of the message, or include just enough text of the original to give a context. This will make sure readers understand when they start to read your response." RFC 1855
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