Hi all,
I am trying create a scrip in RT3 for close automaticly the tickets from
Nagios alert.
I am working from the scrips “AutoCloseOnNagiosRecoveryMessages - RT
Integration” from website
http://wiki.bestpractical.com/view/AutoCloseOnNagiosRecoveryMessages
<goog_1257158193783>
https://wiki.koumbit.net/RequestTracker/NagiosBridge
But with RT3 3.8.6 and Nagios 3.2, The subject of the email is not analyzed
correctly.
I mean when I have enabled debug log and this is a log messages like :
[Mon Nov 2 10:30:33 2009] [debug]: Committing scrip #14 on txn #397 of
ticket #46 (/opt/rt3/bin/…/lib/RT/Scrips_Overlay.pm:190)
[Mon Nov 2 10:30:33 2009] [debug]: Message Lancement Scrip 14 ((eval
2528):12)
[Mon Nov 2 10:30:33 2009] [debug]: Found a recovery msg: ((eval 2528):21)
[Mon Nov 2 10:30:33 2009] [debug]: Boucle 14 : 45 ((eval 2528):36)
[Mon Nov 2 10:30:33 2009] [debug]: Boucle 14 : 46 ((eval 2528):36)
[Mon Nov 2 10:30:33 2009] [debug]: Boucle 14 : 27 ((eval 2528):36)
And that’ all. not Merging ticket !
in scrip, I think this is the line who detect not the ticket :
if ( $ticket->Subject =~ /** PROBLEM (\w+(?:\s*\d+)?) - (.*) is (\w+)
**/ ) {
I have tested also without success :
if ( $ticket->Subject =~ /** PROBLEM (\w+) - (.*) (\w+) **/ ) {
And the email subject is like :
** PROBLEM Service Alert: srv08.athome.local/Portail is CRITICAL **
** RECOVERY Service Alert: srv08.athome.local/Portail is OK **
Can you help me to resolve this code ?
Thanks,
Regards,
Rodolphe
ALL CODE of actual scrip is here :
If the subject of the ticket matches a pattern suggesting
that this is a Nagios RECOVERY message AND there is
an existing ticket (open or new) in the “General” queue with a matching
“problem description”, (that is not this ticket)
merge this ticket into that ticket
Based on http://marc.free.net.ph/message/20040319.180325.27528377.en.html
my $problem_desc = undef;
my $report_type = undef;
$RT::Logger->debug(“Message Lancement Scrip 14”);
my $Transaction = $self->TransactionObj;
my $subject = $Transaction->Attachments->First->GetHeader(‘Subject’);
if ($subject =~ /** RECOVERY (.*) OK **/) {
# This looks like a nagios recovery message
$report_type = $1;
$problem_desc = $3;
$RT::Logger->debug("Found a recovery msg: $problem_desc");
} else {
$RT::Logger->debug(“Not a recovery msg: $problem_desc”);
return 1;
}
Ok, now let’s merge this ticket with it’s PROBLEM msg.
my $search = RT::Tickets->new($RT::SystemUser);
$search->LimitQueue(VALUE => ‘General’);
$search->LimitStatus(VALUE => ‘new’, OPERATOR => ‘=’, ENTRYAGGREGATOR =>
‘or’);
$search->LimitStatus(VALUE => ‘open’, OPERATOR => ‘=’);
if ($search->Count == 0) { return 1; }
my $id = undef;
while (my $ticket = $search->Next) {
$RT::Logger->debug("Boucle 14 : ".($ticket->Id));
# Ignore the ticket that opened this transation (the recovery one…)
next if $self->TicketObj->Id == $ticket->Id;
# Look for nagios PROBLEM warning messages…
if ( $ticket->Subject =~ /** PROBLEM (\w+(?:\s*\d+)?) - (.*) is (\w+)
**/ ) {
if ($2 eq $problem_desc){
# Aha! Found the Problem TICKET corresponding to this RECOVERY
# ticket
$id = $ticket->Id;
# Nagios may send more then one PROBLEM message, right?
$RT::Logger->debug(“Merging ticket " . $self->TicketObj->Id . "
into $id because of OA number match.”);
$self->TicketObj->MergeInto($id);
# Keep looking for more PROBLEM tickets…
$RT::Logger->debug(“Scrip 14 : 1 ticket trouvé $ticket->Id avec
la régle 1!”);
}
}
if ( $ticket->Subject =~ /** PROBLEM (\w+) - (.*) (\w+) **/ ) {
$RT::Logger->debug(“Scrip 14 : 1 ticket trouvé $ticket->Id avec la
régle 2!”);
}
}
$id || return 1;
if ($report_type eq “RECOVERY”) {
Auto-close/resolve this whole thing
$self->TicketObj->SetStatus( “resolved” );
#$Ticket->_Set(Field => ‘Status’, Value => ‘resolved’, RecordTransaction =>
0);
}
1;