Help: How to set up RT

RT Users
1

Hi,

Can anyone give me some suggestions how to set up RT under a
web sub-directory.

Below is my configuration and it seems problematic…
<VirtualHost *:80>

ServerName test.server.net.au
DocumentRoot /var/www/html

AddHandler fastcgi-script fcgi
ScriptAlias /servicedesk /opt/rt3/bin/mason_handler.fcgi/
Alias /servicedesk "/opt/rt3/share/html"

<Location /servicedesk>
    AddDefaultCharset UTF-8
    SetHandler fastcgi-script
</Location>

Thanks!

2

Hi,

Can anyone give me some suggestions how to set up RT under a
web sub-directory.

Below is my configuration and it seems problematic…
<VirtualHost *:80>

ServerName test.server.net.au
DocumentRoot /var/www/html

AddHandler fastcgi-script fcgi
ScriptAlias /servicedesk /opt/rt3/bin/mason_handler.fcgi/
Alias /servicedesk "/opt/rt3/share/html"

<Location /servicedesk>
    AddDefaultCharset UTF-8
    SetHandler fastcgi-script
</Location>

This doesn’t look at all like the config example in
the RT README file for FastCGI:

Pass through requests to display images

Alias /NoAuth/images/ /opt/rt3/share/html/NoAuth/images/

Tell FastCGI to put its temporary files somewhere sane.

FastCgiIpcDir /tmp

FastCgiServer /opt/rt3/bin/mason_handler.fcgi -idle-timeout 120

AddHandler fastcgi-script fcgi
ScriptAlias / /opt/rt3/bin/mason_handler.fcgi/

3

Shen, Tyler wrote:

Hi,

Tyler we use the following

#> vi httpd.conf

Tell FastCGI to put its temporary files somewhere sane.

FastCgiIpcDir /tmp
FastCgiServer /usr/local/rt3/bin/mason_handler.fcgi -idle-timeout 120
-processes 9

<VirtualHost *>

 DocumentRoot /usr/local/rt3/
 ServerName xxxx.netcommplete.com.au

# Pass through requests to display images
Alias /NoAuth/images/ /usr/local/rt3/share/html/NoAuth/images/
AddHandler fastcgi-script fcgi
ScriptAlias / /usr/local/rt3/bin/mason_handler.fcgi/

 <Directory />
     AllowOverride None
     Order Deny,Allow
     Allow from all
 </Directory>

Scott