I have hundreds of emails being generated my a mail loop between the autoresponders for
a queue called ‘support’ and it’s comment address ‘support-comment’
The background, I used the web interface to create a ticket for informational purposes. Since it was informational only, I set the ‘status’ checklist to “resolved”, and then created the ticket.
This seems to have triggered the mail loop, below is a small excerpt of the loop detail
Please help!
Thanks,
Brian
Sat Jan 12 00:41:31 2002: Request 1491 was acted upon.
Transaction: Correspondence added by supportcomment@noc.ispkenya.com
Queue: support
Owner: brian
Requestors: brian@nbi.ispkenya.com
Status: resolved
Ticket <URL: http://relay.ispkenya.com:80/Ticket/Display.html?id=1491 >
Sat Jan 12 00:41:21 2002: Request 1491 was acted upon.
Transaction: Correspondence added by supportcomment@noc.ispkenya.com
Queue: support
Owner: brian
Requestors: brian@nbi.ispkenya.com
Status: resolved
Ticket <URL: http://relay.ispkenya.com:80/Ticket/Display.html?id=1491 >
Sat Jan 12 00:41:11 2002: Request 1491 was acted upon.
Transaction: Correspondence added by supportcomment@noc.ispkenya.com
Queue: support
Owner: brian
Requestors: brian@nbi.ispkenya.com
Status: resolved
Ticket <URL: http://relay.ispkenya.com:80/Ticket/Display.html?id=1491 >