Sorry for the oversight, RT_SiteConfig::
================================== Start ==========================
Set($rtname , “IT Support”);
Set($Organization , “obscured.com”);
Set($MinimumPasswordLength , “5”);
Set($Timezone , ‘Africa/Johannesburg’);
Set($HomepageComponents, [qw(
QuickCreate
Quicksearch
MyAdminQueues
MySupportQueues
MyReminders
RefreshHomepage
Dashboards
)]);
Set($DatabaseType , ‘mysql’);
Set($DatabaseHost , ‘localhost’);
Set($DatabaseRTHost , ‘localhost’);
Set($DatabasePort , ‘’);
Set($DatabaseUser , ‘someuser’);
Set($DatabasePassword , ‘reallyreallystrongpassword’);
Set($DatabaseName , ‘rt4’);
#Set($OwnerEmail , ‘IT Support’);
Set($OwnerEmail , ‘jason@obscured.com’);
Set($LoopsToRTOwner , 1);
Set($SendmailArguments , “-oi -t -f support@obscured.com”);
Set($MaxAttachmentSize , 10000000);
#Set($RTAddressRegexp , ‘(^rt@obscured.com$)(.@obscured.co.za)');
Set($RTAddressRegexp , '.@obscured.co.za’);
Set($CorrespondAddress , ‘no-reply@obscured.co.za’);
Set($CommentAddress , ‘no-reply@obscured.co.za’);
Set($UseFriendlyFromLine , 1);
Set($FriendlyFromLineFormat , “"%s" <%s>”);
Set($UseFriendlyToLine , 1);
Set($FriendlyToLineFormat, “"%s Ticket #%s":;”);
Set($NotifyActor, 0);
Set($RecordOutgoingEmail, 1);
Set($WebPath , “/customerzone”);
Set($WebPort , 443);
Set($WebBaseURL , “https://obscured.com”);
Set($WebURL , $WebBaseURL . $WebPath . “/”);
Set($CanonicalizeRedirectURLs, 1);
Set($MessageBoxWidth , 72);
Set($MessageBoxWrap, “HARD”);
Set($MaxInlineBody, 13456);
Set($DefaultSummaryRows, 10);
Set($OldestTransactionsFirst, ‘1’);
Set($ShowTransactionImages, 1);
Set($DateDayBeforeMonth , 0);
Set($AmbiguousDayInPast , 1);
Set($LogDir, ‘/var/log/rt4’);
1;
====================================== END ==============================
This is a sample of the email error I get (please let me know if you need
more log info):
[Fri Apr 26 20:17:12 2013] [critical]: RT Received mail (<
20130426001825.08C1521490@obscured.com>
) from itself. (/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:1846)
[Fri Apr 26 20:17:12 2013] [crit]: RT thinks this message may be a bounce
(/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:248)
[Fri Apr 26 20:17:14 2013] [error]: Could not record email: Message Bounced
(/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75)
[Fri Apr 26 20:17:40 2013] [warning]: Deep recursion on subroutine
“RT::I18N::SetMIMEEntityToEncoding” at /opt/rt4/sbin/…/lib/RT/I18N.pm line
210. (/opt/rt4/sbin/…/lib/RT/I18N.pm:210)
I am unsure how to get more information from the message id "
20130426001825.08C1521490@obscured.com" or whatever it is at that time. I
don’t find an equivalent message in themaillog.
Thanks for the prompt response,
JasonOn Fri, Apr 26, 2013 at 9:12 PM, Thomas Sibley trs@bestpractical.comwrote:
On 04/26/2013 10:01 AM, Jason Doller wrote:
I’m getting this error:
Deep recursion on subroutine “RT::I18N::SetMIMEEntityToEncoding” at
/opt/rt4/sbin/…/lib/RT/I18N.pm
in my logs, and I’m out of RAM. I’m also getting a lot of bounces:
Could not record email: Message Bounced
(/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75)
I’ve looked for loops in the RT_SiteConfig file (OwnerEmail) but see
nothing.
This implies a very deep mail loop that is getting larger and larger and
hitting recursion limits when processing each successively larger bounce.
RT should be logging at the [crit] level the message IDs. Can you find
those and provide them?
Your RT_SiteConfig.pm would be good to provide too.
Folks can’t help without these details.