Help adding links to things

RT Users
1

Hi all -

Running RT 3.8.7 on Ubuntu 9.10.

I guess I’m kind of looking for recommendations and/or a how-to.

What would be my best option to add links to things (things being our
wireless management site, blackboard admin, res hall registration admin web
pages, etc…) on the main page of a privileged users login?

Should I just straight up add it with HTML on a certain page (which page
would that be?) or would making a Dashboard of some kind be a good option?

Thanks!
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgrath@carthage.edu

2

Hi all -
Running RT 3.8.7 on Ubuntu 9.10.
I guess I’m kind of looking for recommendations and/or a how-to.
What would be my best option to add links to things (things being our wireless management site, blackboard admin, res hall registration admin web pages, etc…) on the main page of a privileged users login?
Should I just straight up add it with HTML on a certain page (which page would that be?) or would making a Dashboard of some kind be a good option?

Here’s one way that’s pretty simple. Create the file
$RTHOME/local/html/Elements/Links

<&|/Widgets/TitleBox,
title => loc(“Links”) &>

Linkage

</&>

<%init>
</%init>

Then edit your $RTHOME/etc/RT_SiteConfig.pm file and add the line:

Set( $HomepageComponents, [qw(QuickCreate Quicksearch MyAdminQueues
MySupportQueues MyReminders RefreshHomepage Dashboards Links)]);

Then you can go into Configuration, Global, RT-at-a-glance and you’ll
see the item “Links” which you can now add to the homepage for
everyone.

Andy Harrison
public key: 0x67518262

3

Hi Andy -

Thanks for the reply.

I made the Links file, edited the RT_SiteConfig.pm file and restarted
apache.

When I get to the RT-at-a-glance under global config, I can see links in
there now. But I add it to both RT at a glance:body AND RT at a
glance:summary, but I see nothing on my homepage.

Where you say I just added one normal
link for the time being:

Server Link

That’s what you meant, right?

What am I missing here?

Also, can anyone explain the difference between the at a glance:body and at
a glance:summary?

Thanks!

Max
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgrath@carthage.eduOn Wed, Apr 28, 2010 at 8:26 AM, Andy Harrison aharrison@gmail.com wrote:

On Tue, Apr 27, 2010 at 2:48 PM, Max McGrath mmcgrath@carthage.edu wrote:

Hi all -
Running RT 3.8.7 on Ubuntu 9.10.
I guess I’m kind of looking for recommendations and/or a how-to.
What would be my best option to add links to things (things being our
wireless management site, blackboard admin, res hall registration admin web
pages, etc…) on the main page of a privileged users login?
Should I just straight up add it with HTML on a certain page (which page
would that be?) or would making a Dashboard of some kind be a good option?

Here’s one way that’s pretty simple. Create the file
$RTHOME/local/html/Elements/Links

<&|/Widgets/TitleBox,
title => loc(“Links”) &>

Linkage

</&>

<%init>
</%init>

Then edit your $RTHOME/etc/RT_SiteConfig.pm file and add the line:

Set( $HomepageComponents, [qw(QuickCreate Quicksearch MyAdminQueues
MySupportQueues MyReminders RefreshHomepage Dashboards Links)]);

Then you can go into Configuration, Global, RT-at-a-glance and you’ll
see the item “Links” which you can now add to the homepage for
everyone.

–
Andy Harrison
public key: 0x67518262

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

4

Hi Andy -
Thanks for the reply.
I made the Links file, edited the RT_SiteConfig.pm file and restarted
apache.
When I get to the RT-at-a-glance under global config, I can see links in
there now. But I add it to both RT at a glance:body AND RT at a
glance:summary, but I see nothing on my homepage.
Where you say I just added one normal
link for the time being:
Server Link
That’s what you meant, right?
What am I missing here?
Also, can anyone explain the difference between the at a glance:body and at
a glance:summary?
Thanks!
Max

Yes, that’s what I meant.

You probably just need to clear your mason cache, restart apache, logout/login.

rm -rf $RTHOME/var/mason_data/*

The body area is the large area in the middle of the page, the summary
area is the medium sized sidebar on the right.

Andy Harrison
public key: 0x67518262

5

Okay! I think it’s working! That is a perfect solution to what I needed!
Thanks!

However, I think doing this broke something else. When I try adding
QuickSearch to RT at a glance, I get the following error where it should
appear.

could not find component for path ‘QuickSearch’

I’ve checked my RT_SiteConfig.pm and this is where is in there:

Set($HomepageComponents, [qw(
QuickCreate QuickSearch MyAdminQueues MySupportQueues MyReminders
RefreshHomepage Dashboards Links)]);

So, it’s not misspelled or anything… Everything else seems to be working
fine when I add it!

I’m lost…
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgrath@carthage.eduOn Wed, Apr 28, 2010 at 10:40 AM, Andy Harrison aharrison@gmail.com wrote:

On Wed, Apr 28, 2010 at 11:20 AM, Max McGrath mmcgrath@carthage.edu wrote:

Hi Andy -
Thanks for the reply.
I made the Links file, edited the RT_SiteConfig.pm file and restarted
apache.
When I get to the RT-at-a-glance under global config, I can see links in
there now. But I add it to both RT at a glance:body AND RT at a
glance:summary, but I see nothing on my homepage.
Where you say I just added one
normal
link for the time being:
Server Link
That’s what you meant, right?
What am I missing here?
Also, can anyone explain the difference between the at a glance:body and
at
a glance:summary?
Thanks!
Max

Yes, that’s what I meant.

You probably just need to clear your mason cache, restart apache,
logout/login.

rm -rf $RTHOME/var/mason_data/*

The body area is the large area in the middle of the page, the summary
area is the medium sized sidebar on the right.

–
Andy Harrison
public key: 0x67518262

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

6

Hello again everyone -

I have now gone back and commented out the changes I made to
RT_SiteConfig.pm. I’ve cleared my mason cache, restarted apache and have
logged out and back in.

The problem that I am now experiencing is that any changes I make globally
to my RT at a glance, is not taking effect. I can add stuff globally and
I can see that my changes have been saved – but back on the actual RT at a
glance page itself, the changes that I have made are not shown.

I can change my RT at a glance at a user level, and the changes take effect
immediately. What might I have done to cause this?

Thanks!

Max
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgrath@carthage.eduOn Wed, Apr 28, 2010 at 10:40 AM, Andy Harrison aharrison@gmail.com wrote:

On Wed, Apr 28, 2010 at 11:20 AM, Max McGrath mmcgrath@carthage.edu wrote:

Hi Andy -
Thanks for the reply.
I made the Links file, edited the RT_SiteConfig.pm file and restarted
apache.
When I get to the RT-at-a-glance under global config, I can see links in
there now. But I add it to both RT at a glance:body AND RT at a
glance:summary, but I see nothing on my homepage.
Where you say I just added one
normal
link for the time being:
Server Link
That’s what you meant, right?
What am I missing here?
Also, can anyone explain the difference between the at a glance:body and
at
a glance:summary?
Thanks!
Max

Yes, that’s what I meant.

You probably just need to clear your mason cache, restart apache,
logout/login.

rm -rf $RTHOME/var/mason_data/*

The body area is the large area in the middle of the page, the summary
area is the medium sized sidebar on the right.

–
Andy Harrison
public key: 0x67518262

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com