Hello, first post and question

Hello everyone, thanks in advance for any help you can give me.

I currently installed RT (2nd instance on that box). And I’m having a
little bit of an issue with its visual appearance. I don’t think it
looks the way its supposed to look. Please take a look if you could. Use
(webtest/password1) as the username/pass to look if you would please.
URL is http://phs-hdpr.webreachinc.com

We have a different production install of RT that works great and it
looks good. This is running version - 3.4.1.
The one I’m having problems is running 3.6.3.

I have been digging around the logs but I can’t find any errors relevant
to this issue. For example, here’s the apache access log for a quick
login and a few clicks inside the application.

ip.ip.ip.ip - - [06/Mar/2007:13:33:33 -0800] “GET / HTTP/1.1” 200 2704
ip.ip.ip.ip - - [06/Mar/2007:13:33:44 -0800] "POST /index.html HTTP/1.1"
200 11298
ip.ip.ip.ip - - [06/Mar/2007:13:33:52 -0800] “GET /Search/Simple.html
HTTP/1.1” 200 4134
ip.ip.ip.ip - - [06/Mar/2007:13:33:56 -0800] “GET /Tools/index.html
HTTP/1.1” 200 3570
ip.ip.ip.ip - - [06/Mar/2007:13:34:01 -0800] “GET /User/Prefs.html
HTTP/1.1” 200 10136
ip.ip.ip.ip - - [06/Mar/2007:13:34:08 -0800] “GET
/Search/Simple.html?q=test HTTP/1.1” 200 18513
ip.ip.ip.ip - - [06/Mar/2007:13:34:17 -0800] "GET /Approvals/ HTTP/1.1"
200 5035
ip.ip.ip.ip - - [06/Mar/2007:13:34:22 -0800] "POST /Approvals/ HTTP/1.1"
200 5036
ip.ip.ip.ip - - [06/Mar/2007:13:35:49 -0800] “GET /NoAuth/Logout.html
HTTP/1.1” 200 200
ip.ip.ip.ip - - [06/Mar/2007:13:35:49 -0800] “GET / HTTP/1.1” 200 2704

As you can see all accesses are 200 so I don’t think its a permissions
issue… but I just don’t see any requests for images or css files. I
just don’t know how to fix this if I can’t find an actual error.

On a side note, there is this error that comes up once in a while in the
error log, but I can’t figure out what or why this is happening, but I
don’t think its related. I could be wrong.

ip.ip.ip.ip FastCGI: server
"/usr/local/rt.phs-hdpr/bin/mason_handler.fcgi" stderr: Use of
uninitialized value in pattern match (m//) at
/usr/local/rt.phs-hdpr/lib/RT/Interface/Web.pm line 1637, line
1662., referer: http://phs-hdpr.webreachinc.com/

Running this on a Linux Box.
CentOS release 4.2 (Final)
Perl 5.8.5-16
mysql-server-5.0.18-2.1.c4
httpd-2.0.52-19.ent.centos4
Manually installed to /usr/loca//

Thanks a lot in advance! Please let me know if you need more information
to help me.
Oscar.

I have a base 3.6.3 on fc6 test env.

My first screen is as yours and the log is:
192.168.0.110 - - [07/Mar/2007:11:39:05 +0100] “GET / HTTP/1.1” 403 3956 “-” "Mo
zilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.
0.0.2"
192.168.0.110 - - [07/Mar/2007:11:39:05 +0100] “GET /icons/apache_pb2.gif HTTP/1
.1” 200 2414 “http://rt/” "Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1
.2) Gecko/20070219 Firefox/2.0.0.2"
192.168.0.110 - - [07/Mar/2007:11:39:06 +0100] “GET /icons/powered_by_fedora.png
HTTP/1.1” 200 3034 “http://rt/” "Mozilla/5.0 (Windows; U; Windows NT 5.1; it; r
v:1.8.1.2) Gecko/20070219 Firefox/2.0.0.2"
192.168.0.110 - - [07/Mar/2007:11:39:06 +0100] “GET /favicon.ico HTTP/1.1” 404 2
76 “-” "Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219
Firefox/2.0.0.2"
192.168.0.110 - - [07/Mar/2007:11:39:10 +0100] “GET /rt3 HTTP/1.1” 301 289 “-” "
Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/
2.0.0.2"
192.168.0.110 - - [07/Mar/2007:11:39:10 +0100] “GET /rt3/ HTTP/1.1” 301 299 “-”
"Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox
/2.0.0.2"
192.168.0.110 - - [07/Mar/2007:11:39:12 +0100] “GET /rt3/NoAuth/css/3.5-default/
main.css HTTP/1.1” 200 289 “http://rt/rt3/index.html” "Mozilla/5.0 (Windows; U;
Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.0.2"
192.168.0.110 - - [07/Mar/2007:11:39:12 +0100] “GET /rt3/NoAuth/images//favicon.
png HTTP/1.1” 200 335 “-” "Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1
.2) Gecko/20070219 Firefox/2.0.0.2"
192.168.0.110 - - [07/Mar/2007:11:39:14 +0100] “GET /rt3/NoAuth/css/3.5-default/
misc.css HTTP/1.1” 200 713 “http://rt/rt3/NoAuth/css/3.5-default/main.css” "Mozi
lla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.
0.2"
192.168.0.110 - - [07/Mar/2007:11:39:14 +0100] “GET /rt3/NoAuth/css/3.5-default/
login.css HTTP/1.1” 200 461 “http://rt/rt3/NoAuth/css/3.5-default/main.css” "Moz
illa/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0
.0.2"
192.168.0.110 - - [07/Mar/2007:11:39:15 +0100] “GET /rt3/NoAuth/css/3.5-default/
logo.css HTTP/1.1” 200 175 “http://rt/rt3/NoAuth/css/3.5-default/main.css” "Mozi
lla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.
0.2"
192.168.0.110 - - [07/Mar/2007:11:39:10 +0100] “GET /rt3/index.html HTTP/1.1” 20
0 2789 “-” "Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070
219 Firefox/2.0.0.2"
192.168.0.110 - - [07/Mar/2007:11:39:15 +0100] “GET /rt3/NoAuth/css/3.5-default/
quickbar.css HTTP/1.1” 200 810 “http://rt/rt3/NoAuth/css/3.5-default/main.css” "
Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/
2.0.0.2"
192.168.0.110 - - [07/Mar/2007:11:39:17 +0100] “GET /rt3/NoAuth/css/3.5-default/
approvals.css HTTP/1.1” 200 974 “http://rt/rt3/NoAuth/css/3.5-default/main.css
"Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox
/2.0.0.2"
192.168.0.110 - - [07/Mar/2007:11:39:17 +0100] “GET /rt3/NoAuth/css/3.5-default/
titlebox.css HTTP/1.1” 200 2435 “http://rt/rt3/NoAuth/css/3.5-default/main.css
"Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox
/2.0.0.2"
192.168.0.110 - - [07/Mar/2007:11:39:17 +0100] “GET /rt3/NoAuth/css/3.5-default/
forms.css HTTP/1.1” 200 1519 “http://rt/rt3/NoAuth/css/3.5-default/main.css” "Mo
zilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.
0.0.2"
192.168.0.110 - - [07/Mar/2007:11:39:17 +0100] “GET /rt3/NoAuth/css/3.5-default/
ticket.css HTTP/1.1” 200 155 “http://rt/rt3/NoAuth/css/3.5-default/main.css” "Mo
zilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.
0.0.2"
192.168.0.110 - - [07/Mar/2007:11:39:17 +0100] “GET /rt3/NoAuth/css/3.5-default/
transactions.css HTTP/1.1” 200 2483 “http://rt/rt3/NoAuth/css/3.5-default/main.c
ss” "Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Fir
efox/2.0.0.2"
192.168.0.110 - - [07/Mar/2007:11:39:16 +0100] “GET /rt3/NoAuth/css/3.5-default/
body.css HTTP/1.1” 200 634 “http://rt/rt3/NoAuth/css/3.5-default/main.css” "Mozi
lla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.
0.2"
192.168.0.110 - - [07/Mar/2007:11:39:18 +0100] “GET /rt3/NoAuth/css/3.5-default/
header.css HTTP/1.1” 200 2149 “http://rt/rt3/NoAuth/css/3.5-default/main.css” "M
ozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2
.0.0.2"
192.168.0.110 - - [07/Mar/2007:11:39:18 +0100] “GET /rt3/NoAuth/css/3.5-default/
footer.css HTTP/1.1” 200 924 “http://rt/rt3/NoAuth/css/3.5-default/main.css” "Mo
zilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.
0.0.2"
192.168.0.110 - - [07/Mar/2007:11:39:17 +0100] “GET /rt3/NoAuth/css/3.5-default/
nav.css HTTP/1.1” 200 2212 “http://rt/rt3/NoAuth/css/3.5-default/main.css” "Mozi
lla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.
0.2"
192.168.0.110 - - [07/Mar/2007:11:39:18 +0100] “GET /rt3/NoAuth/css/print.css HT
TP/1.1” 200 443 “http://rt/rt3/index.html” "Mozilla/5.0 (Windows; U; Windows NT
5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.0.2"
192.168.0.110 - - [07/Mar/2007:11:39:18 +0100] “GET /rt3/NoAuth/js/util.js HTTP/
1.1” 200 4614 “http://rt/rt3/index.html” "Mozilla/5.0 (Windows; U; Windows NT 5.
1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.0.2"
192.168.0.110 - - [07/Mar/2007:11:39:18 +0100] “GET /rt3/NoAuth/js/ahah.js HTTP/
1.1” 200 1001 “http://rt/rt3/index.html” "Mozilla/5.0 (Windows; U; Windows NT 5.
1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.0.2"
192.168.0.110 - - [07/Mar/2007:11:39:18 +0100] “GET /rt3/NoAuth/js/titlebox-stat
e.js HTTP/1.1” 200 936 “http://rt/rt3/index.html” "Mozilla/5.0 (Windows; U; Wind
ows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.0.2"
192.168.0.110 - - [07/Mar/2007:11:39:19 +0100] “GET /rt3/NoAuth/images//bplogo.g
if HTTP/1.1” 200 755 “http://rt/rt3/index.html” "Mozilla/5.0 (Windows; U; Window
s NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.0.2"
192.168.0.110 - - [07/Mar/2007:11:39:19 +0100] “GET /rt3/NoAuth/images//css/ctr-
b2g.gif HTTP/1.1” 200 136 “http://rt/rt3/NoAuth/css/3.5-default/footer.css” "Moz
illa/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0
.0.2"
192.168.0.110 - - [07/Mar/2007:11:39:19 +0100] “GET /rt3/NoAuth/images//css/cbr-
b2g.gif HTTP/1.1” 200 135 “http://rt/rt3/NoAuth/css/3.5-default/footer.css” "Moz
illa/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0
.0.2"
192.168.0.110 - - [07/Mar/2007:11:39:19 +0100] “GET /rt3/NoAuth/images//css/cbr-
gray.gif HTTP/1.1” 200 137 “http://rt/rt3/NoAuth/css/3.5-default/footer.css” "Mo
zilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.
0.0.2"
192.168.0.110 - - [07/Mar/2007:11:39:19 +0100] “GET /rt3/NoAuth/images//css/ctr-
gray.gif HTTP/1.1” 200 138 “http://rt/rt3/NoAuth/css/3.5-default/footer.css” “Mo
zilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.
0.0.2”

When I log in as root I have the RT at a glance section at the left with the subsectionsfrom top to bottom:

  • 10 highest priority tickets I own
  • 10 newest unowned tickets
  • quick ticket creation

On the right I have, from top to bottom:

  • Reminders
  • Quick search

And I have this in httpd access_log:

192.168.0.110 - - [07/Mar/2007:11:41:56 +0100] “GET /rt3/NoAuth/images//css/cbr.gif HTTP/1.1” 200 188 “http://rt/rt3/NoAuth/css/3.5-default/nav.css” "Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.0.2"
192.168.0.110 - - [07/Mar/2007:11:41:56 +0100] “GET /rt3/NoAuth/images//css/ctr.gif HTTP/1.1” 200 188 “http://rt/rt3/NoAuth/css/3.5-default/nav.css” "Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.0.2"
192.168.0.110 - - [07/Mar/2007:11:41:57 +0100] “GET /rt3/NoAuth/images//css/dark-arrow.png HTTP/1.1” 200 337 “http://rt/rt3/NoAuth/css/3.5-default/nav.css” "Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.0.2"
192.168.0.110 - - [07/Mar/2007:11:41:57 +0100] “GET /rt3/NoAuth/images//css/ct.gif HTTP/1.1” 200 162 “http://rt/rt3/NoAuth/css/3.5-default/header.css” "Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.0.2"
192.168.0.110 - - [07/Mar/2007:11:41:58 +0100] “GET /rt3/NoAuth/images//css/cb.gif HTTP/1.1” 200 163 “http://rt/rt3/NoAuth/css/3.5-default/header.css” "Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.0.2"
192.168.0.110 - - [07/Mar/2007:11:41:58 +0100] “GET /rt3/NoAuth/images//css/cbr-b2lb.gif HTTP/1.1” 200 137 “http://rt/rt3/NoAuth/css/3.5-default/header.css” "Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.0.2"
192.168.0.110 - - [07/Mar/2007:11:41:58 +0100] “GET /rt3/NoAuth/images//css/rollup-arrow.gif HTTP/1.1” 200 82 “http://rt/rt3/NoAuth/css/3.5-default/titlebox.css” "Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.0.2"
192.168.0.110 - - [07/Mar/2007:11:41:56 +0100] “POST /rt3/index.html HTTP/1.1” 200 19879 “http://rt/rt3/index.html” "Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.0.2"
192.168.0.110 - - [07/Mar/2007:11:41:58 +0100] “GET /rt3/NoAuth/images//css/ctr-b2lb.gif HTTP/1.1” 200 114 “http://rt/rt3/NoAuth/css/3.5-default/header.css” “Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.0.2”

HIH,
Gianluca

We have a different production install of RT that works great and it
looks good. This is running version - 3.4.1.
The one I’m having problems is running 3.6.3.

The layout of 3.6.3 is vastly different from 3.4.1, but you can get it
looking close to 3.4.1 by setting WebDefaultStlyesheet:

This determines the default stylesheet the RT web interface will use.

RT ships with two valid values by default:

3.5-default The totally new, default layout for RT 3.5

3.4-compat A 3.4 compatibility stylesheet to make RT 3.5 look

(mostly) like 3.4

This value actually specifies a directory in share/html/NoAuth/css/

from which RT will try to load the file main.css (which should

@import any other files the stylesheet needs). This allows you to

easily and cleanly create your own stylesheets to apply to RT.

Set($WebDefaultStylesheet, ‘3.5-default’);

Regards,

joe
Joe Casadonte
joe.casadonte@oracle.com

========== ==========
== The statements and opinions expressed here are my own and do not ==
== necessarily represent those of Oracle Corporation. ==
========== ==========

Thanks a lot Joe. I totally missed that in the config.

Joe Casadonte wrote:> On 3/6/2007 4:50 PM, Oscar Gonzalez wrote:

We have a different production install of RT that works great and it
looks good. This is running version - 3.4.1.
The one I’m having problems is running 3.6.3.

The layout of 3.6.3 is vastly different from 3.4.1, but you can get it
looking close to 3.4.1 by setting WebDefaultStlyesheet:

This determines the default stylesheet the RT web interface will use.

RT ships with two valid values by default:

3.5-default The totally new, default layout for RT 3.5

3.4-compat A 3.4 compatibility stylesheet to make RT 3.5 look

(mostly) like 3.4

This value actually specifies a directory in share/html/NoAuth/css/

from which RT will try to load the file main.css (which should

@import any other files the stylesheet needs). This allows you to

easily and cleanly create your own stylesheets to apply to RT.

Set($WebDefaultStylesheet, ‘3.5-default’);

Thank you! I have all that, the parts I’m missing (even after I went to
3.4 compat mode using the different stylesheet) are little subtle
things. That and when I log in, like you did… everything looks HUGE.
It almost feels like it is made for blind people, or set to some
high-visibility profile. It is similar to what you would see if you
pressed “ctrl +” on your browser to make things bigger… only I didnt.
it looks like this on a mac, on a pc and on a number of browsers on both
platforms.

Here is an example of the little things I’m missing and I can’t find out
why. I do have an error in the logs which I’ll post in a separate
question because I think its unrelated…
For example, when you do a ticket query, all 4 buttons next to the
"And/Or" and “Delete” buttons are blank. I can’t see which one is which
and thus can’t really create queries with nested options.

I don’t think this is related to the style.

Gianluca Cecchi wrote:

Thanks a lot to everyone that helped me. I’ve removed access to the
webtest account for now. Thank you.

Joe Casadonte wrote:> On 3/6/2007 4:50 PM, Oscar Gonzalez wrote:

We have a different production install of RT that works great and it
looks good. This is running version - 3.4.1.
The one I’m having problems is running 3.6.3.

The layout of 3.6.3 is vastly different from 3.4.1, but you can get it
looking close to 3.4.1 by setting WebDefaultStlyesheet:

This determines the default stylesheet the RT web interface will use.

RT ships with two valid values by default:

3.5-default The totally new, default layout for RT 3.5

3.4-compat A 3.4 compatibility stylesheet to make RT 3.5 look

(mostly) like 3.4

This value actually specifies a directory in share/html/NoAuth/css/

from which RT will try to load the file main.css (which should

@import any other files the stylesheet needs). This allows you to

easily and cleanly create your own stylesheets to apply to RT.

Set($WebDefaultStylesheet, ‘3.5-default’);

That and when I log in, like you did… everything looks HUGE.
It almost feels like it is made for blind people, or set to some
high-visibility profile. It is similar to what you would see if you
pressed “ctrl +” on your browser to make things bigger… only I didnt.
it looks like this on a mac, on a pc and on a number of browsers on both
platforms.

Yeah, I spent a couple of days making CSS changes to make things
smaller. And then redid the displays in RT at a Glance to use the
"small" attribute. And it’s still BIG.

Regards,

joe

| Joe Casadonte | joe.casadonte@oracle.com |
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