Having trouble logging into RT system

Who is the default user/administrator for the RT system? I think i might have screwed something up when i didn’t initially provide a password for rt_user during the makefile install. And is there any way to fix it by manually adding a new user to the database?
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Who is the default user/administrator for the RT system? I think i might have screwed something up when i didn’t initially provide a password for rt_user during the makefile install. And is there any way to fix it by manually adding a new user to the database?

Also, does anyone have a demo of RT up that people can take a look at? I actually want to see if installing this pain in the arse is actually worth it :slight_smile: (looks real nice in the screenshots though)
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Unfortunately, that didn’t work… Is there anyway to manually add users? Is the default user rt_user?----- Original Message -----
From: Glenn Sieb ges@lumeta.com
Date: Wed, 07 Aug 2002 14:07:13 -0400
To: “Crazy Diamond” iypoon@mail.com
Subject: Re: [rt-users] having trouble logging into RT system

Try root with no password.

G.

On 12:52 PM 8/7/2002 -0500, Crazy Diamond wrote:

Who is the default user/administrator for the RT system? I think i might
have screwed something up when i didn’t initially provide a password for
rt_user during the makefile install. And is there any way to fix it by
manually adding a new user to the database?

Also, does anyone have a demo of RT up that people can take a look at? I
actually want to see if installing this pain in the arse is actually worth
it :slight_smile: (looks real nice in the screenshots though)


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rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm


Glenn E. Sieb
System Administrator
Lumeta Corporation
+1 732 357-3514 (V)
+1 732 564-0731 (Fax)

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root/password I thinkOn Wed, 07 Aug 2002, Crazy Diamond wrote:

Unfortunately, that didn’t work… Is there anyway to manually add users? Is the default user rt_user?

----- Original Message -----
From: Glenn Sieb ges@lumeta.com
Date: Wed, 07 Aug 2002 14:07:13 -0400
To: “Crazy Diamond” iypoon@mail.com
Subject: Re: [rt-users] having trouble logging into RT system

Try root with no password.

G.

On 12:52 PM 8/7/2002 -0500, Crazy Diamond wrote:

Who is the default user/administrator for the RT system? I think i might
have screwed something up when i didn’t initially provide a password for
rt_user during the makefile install. And is there any way to fix it by
manually adding a new user to the database?

Also, does anyone have a demo of RT up that people can take a look at? I
actually want to see if installing this pain in the arse is actually worth
it :slight_smile: (looks real nice in the screenshots though)


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http://www.mail.com/?sr=signup

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rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm


Glenn E. Sieb
System Administrator
Lumeta Corporation
+1 732 357-3514 (V)
+1 732 564-0731 (Fax)


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rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Rick Rezinas 503-889-7091
Unix Systems Administrator
Qsent, Inc.

When Gladstone was British Prime Minister he visited Michael Faraday’s
laboratory and asked if some esoteric substance called `Electricity’
would ever have practical significance.
“One day, sir, you will tax it,” was the answer.
– Science, 1994

Who is the default user/administrator for the RT system? I think i might
have screwed something up when i didn’t initially provide a password for
rt_user during the makefile install. And is there any way to fix it by
manually adding a new user to the database?

The ‘rt_user’ is the username that RT presents to your SQL server. If you
did not set a password for rt_user, be sure to have a blank string (’’) in
config.pm’s mention of ‘$DatabasePassword’.

In RT itself, users and passwords are completely seperate to any other
usernames and passwords that you may have, and also different from SQL
usernames and password. By default, there is one useful user created,
being ‘root’ with a password of ‘password’.

Once you’ve logged into RT using this, you can add other RT users.

Also, does anyone have a demo of RT up that people can take a look at? I
actually want to see if installing this pain in the arse is actually
worth it :slight_smile: (looks real nice in the screenshots though) –

http://www.fsck.com/rt2/ with a username and password of ‘guest’.

                         Bruce Campbell                            RIPE
               Systems/Network Engineer                             NCC
             www.ripe.net - PGP562C8B1B             Operations/Security

Ooops, i replied to the wrong post:

Unfortunately root/password doesn’t work as a username/password
either :frowning: Know any way to fix this? You’re talking about the RT
login webpage right?

The fact that i can access the RT system via web means that my mysql
database is working correctly right?

Thanks for the help guys, still struggling, but it looks like my
blood, sweat, and tears will be worth it!----- Original Message -----
From: Bruce Campbell bruce_campbell@ripe.net
Date: Wed, 7 Aug 2002 20:29:16 +0200 (CEST)
To: rt-users@lists.fsck.com
Subject: Re: [rt-users] having trouble logging into RT system

On Wed, 7 Aug 2002, Crazy Diamond wrote:

Who is the default user/administrator for the RT system? I think i might
have screwed something up when i didn’t initially provide a password for
rt_user during the makefile install. And is there any way to fix it by
manually adding a new user to the database?

The ‘rt_user’ is the username that RT presents to your SQL server. If you
did not set a password for rt_user, be sure to have a blank string (’’) in
config.pm’s mention of ‘$DatabasePassword’.

In RT itself, users and passwords are completely seperate to any other
usernames and passwords that you may have, and also different from SQL
usernames and password. By default, there is one useful user created,
being ‘root’ with a password of ‘password’.

Once you’ve logged into RT using this, you can add other RT users.

Also, does anyone have a demo of RT up that people can take a look at? I
actually want to see if installing this pain in the arse is actually
worth it :slight_smile: (looks real nice in the screenshots though) –

http://www.fsck.com/rt2/ with a username and password of ‘guest’.


Bruce Campbell RIPE
Systems/Network Engineer NCC
www.ripe.net - PGP562C8B1B Operations/Security


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

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Crazy Diamond wrote:

Ooops, i replied to the wrong post:

Unfortunately root/password doesn’t work as a username/password
either :frowning: Know any way to fix this? You’re talking about the RT
login webpage right?

Use the command line interface to change the password. Yes, that’s what we
talk about (we couldn’t no any other of Your root passwords are ‘password’,
right? Or are they?).

The fact that i can access the RT system via web means that my mysql
database is working correctly right?

Not necessarily. You could have a look at Your web server’s error log to be
sure.

Thanks for the help guys, still struggling, but it looks like my
blood, sweat, and tears will be worth it!

You’re welcome

Harald WagenerAn der Alster 4220099 Hamburg*http://www.fcb-wilkens.com