Having 'On Correspond Notify Owner' as default

RT Users
1

I added a scrip ‘On Correspond Notify Owner’, that notifies the owner of
a ticket when he/she is not among the AdminCCs. The change was simple
enough to add.

The default behaviour seems counter-intuitive. Are there any good
reasons for not doing this be default?

  • Vegard V -
2

I added a scrip ‘On Correspond Notify Owner’, that notifies the owner of
a ticket when he/she is not among the AdminCCs. The change was simple
enough to add.

The default behaviour seems counter-intuitive. Are there any good
reasons for not doing this be default?

The default behavior in RT 4.2 is
‘On Correspond Notify Owner and AdminCcs’
which will do the deduping if you’re an owner and an admincc

-kevin