Hi!
As this is my first posting to the “devel” list I hope I will do everything
right.
After a lot of testing, we just started to use RT today to manage some of
our tasks. During some brainstorming with my boss two ideas came up:
- “Report-By-Requestor”:
At the end of each Week/Month/Year one should get a list of Requestors which
have been marked before. For each of these Requestors my boss wants to see
some simple statistics: How many tickets have been created by the Requestor
and how much time was spend on the tickets of the Requestor, that have been
resolved in the specified period.
- “Admin-Hours”:
There will be some customers which pay for a specified amount of time of
some of our employees. We want to implement a system which keeps track of
the time worked on the tickets of a customer so that our employess will not
exceed the time the customer payed for (unless he buys more “Admin-Hours”).
I wonder wether anything like that has already been implemented, or wether I
will ask my boss, if it would be ok for me to try to do it myself.
Any answers and suggestions are very welcome.
Regards,
Benjamin Boksa
Benjamin Boksa
b.boksa@sidebysite.de
side by site GmbH & Co. KG
Druckgestaltung & Webdesign
Barbarastr. 3-9 (Block 6)
D-50735 Koeln
Fon: +49 221 2790964
Fax: +49 221 2790965