One problem is that you did not provide Apache with the name of the module
and then the path to the module. You need:
LoadModule fcgid_module modules/mod_fcgid.so
not just LoadModule fcgid_module…
Secondly, look at the paths in your config below:
Alias /rt/NoAuth/images/ /usr/share/rt3/html/NoAuth/images/
ScriptAlias /rt /opt/rt3/bin/mason_handler.fcgi/
If yum installed RT3 in /usr/share/rt3, you need to change the path in the
‘ScriptAlias’ part of the Apache config. Unless you have created a link
that points /opt/rt3 → /usr/share/rt3.
James Moseley
John Oliver
<joliver@john-oli
ver.net> To
Sent by: Robert Long <rlong@bluegecko.net>
rt-users-bounces@ cc
lists.bestpractic rt-users@lists.bestpractical.com
al.com Subject
Re: [rt-users] Has anyone gotten RT
working under FC as installed
07/18/2007 01:02 from yum?
PMOn Tue, Jul 17, 2007 at 08:09:55PM -0700, Robert Long wrote:
We have a couple of RT installs from RPM, 3.6.3 (upgrading tonight to
3.6.4) under FC6, and a 3.4.5 under CentOS 5. I don’t recall doing
anything particular that needed to be done in either case, save for a
modification in the 3.6.x code that I’ve posted on this list a few
times, but I think that might have more to do with my particular Apache
setup than anything else*.
What type of difficulty are you experiencing? Could you break what
isn’t working down into some categories such as Apache, database, perl,
and configuration?
I started by following the InstallGuide at
FedoraCore5InstallGuide - Request Tracker Wiki I did ‘yum
install rt3’ and that was successful. I then symlinked /var/www/html to
the RT3 html folder. When I access that web server, I get:
You’re almost there!
You haven’t yet configured your webserver to run RT. You appear to have
installed RT’s web interface correctly, but haven’t yet configured your
web server to “run” the RT server which powers the web interface. The
next step is to edit your webserver’s configuration file to instruct it
to use RT’s mod_perl, FastCGI or SpeedyCGI handler. If you need
commercial support, please contact us at sales@bestpractical.com.
I’m trying to find out just how I make Apache use FastCGI or something
similar. The page
FastCGIConfiguration - Request Tracker Wiki doesn’t help…
the section that seems to address httpd 2.X gets me an Apache that fails
to start, but doesn’t log anything to /var/log/httpd/error_log Same
with the one suggestion I’ve received from the list so far… I was
given:
LoadModule mod_fcgid.so
Use FastCGI to process .fcg .fcgi & .fpl scripts
Don’t do this if mod_fastcgi is present, as it will try to do the same
thing
<IfModule !mod_fastcgi.c>
AddHandler fcgid-script fcg fcgi fpl
Sane place to put sockets and shared memory file
SocketPath run/mod_fcgid
SharememPath run/fcgid_shm
Main instance
Alias /rt/NoAuth/images/ /usr/share/rt3/html/NoAuth/images/
ScriptAlias /rt /opt/rt3/bin/mason_handler.fcgi/
But the LoadModule line (yes, after mod_fcgid is installed from yum)
causes Apache to fail to start with no logged message.
I don’t see any way that you could have done ‘yum install rt3’, accessed
the web server, and had a working install ready to go. I’m trying to
find out what steps are required to make this go so I can document them
in the wiki pages.
Thanks!
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