Has anyone done a conversation recap on close

RT Users
1

Has anyone ever done an automated ticket summary sent out on ticket close?

I had a couple of people that have begun to ask me for this functionality,
but have no idea even if RT is capable of it.

Ted

Ted Serreyn Phone:262-432-0260 Fax:262-432-0232
Serreyn Network Services, LLC http://www.serreyn.com/

2

We use the AddTicketHistoryToMail template from the WIKI on a
TicketResolve scrip.

http://wiki.bestpractical.com/index.cgi?AddTicketHistoryToMail

Mark Roedel
Web Programmer / Analyst
LeTourneau University-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Ted
Serreyn
Sent: Thursday, February 10, 2005 10:46 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] has anyone done a conversation recap on close

Has anyone ever done an automated ticket summary sent out on ticket
close?

I had a couple of people that have begun to ask me for this
functionality,
but have no idea even if RT is capable of it.