My company is replacing our current tracking system with RT. There will
be a high volume of activity that RT needs to handle.
Our estimations on usage are as follows:
~50 queues (only a few visible to each users depending on permissions)
~600 total users (concurrent users is around 200-250 max)
~1000 tickets per day (max number)
The production hardware specs are as follows:
- Solaris 10 x86 (fully spec’d)
- 2- Ultra SPARC3 processors
- ~8GB RAM
- 2- 72GB high speed mirrored drives
- Oracle DB on separate server
- Latest versions of everything else
Is RT compatible with this hardware configuration? I’ve seen the
articles on Sun’s BigAdmin site but they are somewhat old. The usage is
a concern but should be able to handle it right? Some departments will
live and die by RT so it needs to be a concrete installation on the
right hardware.
Thanks in advance!
Adam Myers
Software Engineer
Abacus
11101 W 120th Avenue
Broomfield, CO 80021
Phone: 303-410-5476
email: amyers@doubleclick.net mailto:amyers@doubleclick.net .
www.doubleclick.com http://www.doubleclick.com