Harald Wageners Statistics addon

Jonathan_Chen · October 18, 2003, 11:41pm

I’m stuck. I spent a few ours searching for info that will help me get
the graph part of the statistics3 to work and still not luck. I did
see a “cheating” method of getting it work but I really want to make it
work like Harald Wagener’s intention.

Here is my config.
Rh 9
Apache 2.x
Mysql 4.x
RT3.06 (just upgraded today from 3.04…had trouble with DIGEST::MD5 but
got it working after deletion of UTF line in i18n file)
I got the Statistics file from
http://www.tzi.de/~hollow/Statistics3.tgz.

4 HRS AFTER**
DAMM!!! It works!!!

Not sure why it didn’t work via cpan program download and install.
This time I just did a semi clean start. I manually downloaded and
installed the files orders

```
  libgd - http://www.boutell.com/gd/
```
```
  GD::Graph from www.cpan.org
```
```
  GD from www.cpan.org
```

  GD::Text --  I think I used cpan to get this one.

  Lastly just extracted Statistics3.tgz per Harald's README file.

YES!!! Maybe with graphs, my boss will be impressed to give me
production server and use RT3!!! =)

Also I can’t wait for improved version of RT3 Statistics. Like a
feature to do a save customized query graphs.

-Jonathan
ON RT3 Drug

matthew_zeier1 · October 19, 2003, 1:09am

Since so many of us appear to be stuck getting the graphs to appear, what
version of libgd, GD::Graph, GD and GD::Text did you end up with?----- Original Message -----
From: “Jonathan Chen” JChen@paymentone.com
To: rt-users@lists.fsck.com
Sent: Saturday, October 18, 2003 4:41 PM
Subject: [rt-users] Harald Wageners Statistics addon

I’m stuck. I spent a few ours searching for info that will help me get
the graph part of the statistics3 to work and still not luck. I did
see a “cheating” method of getting it work but I really want to make it
work like Harald Wagener’s intention.

Here is my config.
Rh 9
Apache 2.x
Mysql 4.x
RT3.06 (just upgraded today from 3.04…had trouble with DIGEST::MD5 but
got it working after deletion of UTF line in i18n file)
I got the Statistics file from
http://www.tzi.de/~hollow/Statistics3.tgz.

4 HRS AFTER**
DAMM!!! It works!!!

Not sure why it didn’t work via cpan program download and install.
This time I just did a semi clean start. I manually downloaded and
installed the files orders

```
  libgd - http://www.boutell.com/gd/
```
```
  GD::Graph from www.cpan.org
```
```
  GD from www.cpan.org
```

  GD::Text --  I think I used cpan to get this one.

  Lastly just extracted Statistics3.tgz per Harald's README file.

YES!!! Maybe with graphs, my boss will be impressed to give me
production server and use RT3!!! =)

Also I can’t wait for improved version of RT3 Statistics. Like a
feature to do a save customized query graphs.

-Jonathan
ON RT3 Drug

Jonathan_Chen · October 19, 2003, 1:54am

I used the latest version of all. Hopefully it helps you getting the graph to show up.

Jonathan Chen-----Original Message-----
From: matthew zeier [mailto:mrz@intelenet.net]
Sent: Saturday, October 18, 2003 6:10 PM
To: Jonathan Chen; rt-users@lists.fsck.com
Subject: Re: [rt-users] Harald Wageners Statistics addon

Since so many of us appear to be stuck getting the graphs to appear, what
version of libgd, GD::Graph, GD and GD::Text did you end up with?

----- Original Message -----
From: “Jonathan Chen” JChen@paymentone.com
To: rt-users@lists.fsck.com
Sent: Saturday, October 18, 2003 4:41 PM
Subject: [rt-users] Harald Wageners Statistics addon

I’m stuck. I spent a few ours searching for info that will help me get
the graph part of the statistics3 to work and still not luck. I did
see a “cheating” method of getting it work but I really want to make it
work like Harald Wagener’s intention.

Here is my config.
Rh 9
Apache 2.x
Mysql 4.x
RT3.06 (just upgraded today from 3.04…had trouble with DIGEST::MD5 but
got it working after deletion of UTF line in i18n file)
I got the Statistics file from
http://www.tzi.de/~hollow/Statistics3.tgz.

4 HRS AFTER**
DAMM!!! It works!!!

Not sure why it didn’t work via cpan program download and install.
This time I just did a semi clean start. I manually downloaded and
installed the files orders

```
  libgd - http://www.boutell.com/gd/
```
```
  GD::Graph from www.cpan.org
```
```
  GD from www.cpan.org
```

  GD::Text --  I think I used cpan to get this one.

  Lastly just extracted Statistics3.tgz per Harald's README file.

YES!!! Maybe with graphs, my boss will be impressed to give me
production server and use RT3!!! =)

Also I can’t wait for improved version of RT3 Statistics. Like a
feature to do a save customized query graphs.

-Jonathan
ON RT3 Drug

Mark_D_Nagel · October 19, 2003, 3:53am

Jonathan Chen wrote:

I used the latest version of all. Hopefully it helps you getting the graph to show up.

Jonathan Chen

-----Original Message-----
From: matthew zeier [mailto:mrz@intelenet.net]
Sent: Saturday, October 18, 2003 6:10 PM
To: Jonathan Chen; rt-users@lists.fsck.com
Subject: Re: [rt-users] Harald Wageners Statistics addon

Since so many of us appear to be stuck getting the graphs to appear, what
version of libgd, GD::Graph, GD and GD::Text did you end up with?

Sure you’re not seeing the issue discussed in
http://rt3.fsck.com/Ticket/Display.html?id=3854 ? We were not getting
graphs until I fixed that problem. Still not getting the scatterplot,
but the rest are working now.

MarkMark D. Nagel, CCIE #3177 mnagel@willingminds.com
Principal Consultant, Willing Minds LLC
tel/fax: 949-623-9853, web: http://www.willingminds.com/

matthew_zeier1 · October 19, 2003, 4:26am

Since so many of us appear to be stuck getting the graphs to appear, what
version of libgd, GD::Graph, GD and GD::Text did you end up with?

Sure you’re not seeing the issue discussed in
http://rt3.fsck.com/Ticket/Display.html?id=3854 ? We were not getting
graphs until I fixed that problem. Still not getting the scatterplot,
but the rest are working now.

Indeed that was the fix. Thanks.

request_tracker · October 20, 2003, 6:50pm

I got this error after the copy the distribution of Statistics to my rt
installation:
System error

error: could not find component for path ‘/Statistics/Elements/Tabs’

context: …
992: #
993: my $path;
994: if (!ref($comp)) {
995: $path = $comp;
996: $comp = $self->fetch_comp($path)
997: or error “could not find component for path ‘$path’\n”;
998: }
999:
1000: #
…

code stack: /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:996
g /usr/local/rt/share/html/index.html:27
g /usr/local/rt/share/html/autohandler:182
g
I sucessfully installed all GD requirements
GD-2.11
GDGraph-1.43
GDTextUtil-0.86
gd-2.0.15

It seems I got this problem on /share/html/index.html

Did I miss something?

—rommie

Harald_Wagener · October 20, 2003, 11:21am

Rommie wrote:

I got this error after the copy the distribution of Statistics to my rt
installation:

System error

error: could not find component for path ‘/Statistics/Elements/Tabs’

Hello,
where is the installation path of Your rt installation?

where did You copy the Statistics directory to?

Did You check permissions?

Regards,
Harald

Jim_Rowan · October 20, 2003, 4:23pm

This fixed my problem as well, except the scatterplot. Has anyone found
an answer to that problem?

Danie_Marais · October 21, 2003, 7:52am

How can I access the link below? Or can someone just send the fix to the
mailing list? Apologies if this is a dumb question.

Thanks
Danie

Ruslan_U_Zakirov · October 21, 2003, 8:07am

Danie Marais wrote:

How can I access the link below?
guest/guest

Harald Wageners Statistics addon

I got this error after the copy the distribution of Statistics to my rt installation:

I got this error after the copy the distribution of Statistics to my rt
installation: