Happy new year....and a really stupid question i think

Dear RT Users,
this is my first day at work this year and it looks like my brain is still on holiday. I’m trying to link from a ticket to an RTFM Article manually and the same need i have against an asset, but i can’t remember the correct syntaxt anymore…!

I tried this from a ticket to a asset: RefersTo: at://rt3dev-messenger.int.kn/asset/1 it end up with: Couldn’t resolve ‘at://rt3dev-messenger.int.kn/asset/1’ into a URI.

Sorry to be annoying, but i’m really lost in space at the moment.

Thanks for your Help.

Torsten

Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), Uwe Bielang (Stellv.), Bruno Mang, Dirk Blesius (Stellv.), Alfred Manke, Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persönlich haftende Gesellschaft: Kühne & Nagel A.G., Sitz: Contern/Luxemburg Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne

Ham MI-ID, Torsten Brumm wrote:

Dear RT Users,
this is my first day at work this year and it looks like my brain is still on holiday. I’m trying to link from a ticket to an RTFM Article manually and the same need i have against an asset, but i can’t remember the correct syntaxt anymore…!

I tried this from a ticket to a asset: RefersTo: at://rt3dev-messenger.int.kn/asset/1 it end up with: Couldn’t resolve ‘at://rt3dev-messenger.int.kn/asset/1’ into a URI.
Should work, that is, if your $rtname is rt3dev-messenger.int.kn. To me
it looks like you used your servers DNS name instead of $rtname.
(example for my system: dns=rt3test.mococo.nl $rtname=mococo.nl -->
at://mococo.nl/asset/1)

Greetings,

Joop

Hi Joop,

thanks for your answer. Just cross checked:

RT::rtname rt3dev-messenger.int.kn

And the same result: Couldn’t resolve ‘at://rt3dev-messenger.int.kn/asset/1’ into a URI.

Something went wrong in my head :frowning:

Torsten

Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), Uwe Bielang (Stellv.), Bruno Mang, Dirk Blesius (Stellv.), Alfred Manke, Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persönlich haftende Gesellschaft: Kühne & Nagel A.G., Sitz: Contern/Luxemburg Geschäftsführender Verwaltungsrat: Klaus-Michael KühneVon: Joop [mailto:JoopvandeWege@mococo.nl]
Gesendet: Montag, 19. Januar 2009 13:49
An: Ham MI-ID, Torsten Brumm
Cc: RT Users
Betreff: Re: [rt-users] Happy new year…and a really stupid question i think

Ham MI-ID, Torsten Brumm wrote:

Dear RT Users,
this is my first day at work this year and it looks like my brain is still on holiday. I’m trying to link from a ticket to an RTFM Article manually and the same need i have against an asset, but i can’t remember the correct syntaxt anymore…!

I tried this from a ticket to a asset: RefersTo: at://rt3dev-messenger.int.kn/asset/1 it end up with: Couldn’t resolve ‘at://rt3dev-messenger.int.kn/asset/1’ into a URI.
Should work, that is, if your $rtname is rt3dev-messenger.int.kn. To me it looks like you used your servers DNS name instead of $rtname.
(example for my system: dns=rt3test.mococo.nl $rtname=mococo.nl -->
at://mococo.nl/asset/1)

Greetings,

Joop