Handling foreign characters


#1

As most of my transactions are written in a foreign language, every time an
user sends a message with a foreign character, the RT is “changing” the
subject to a lot of garbage that begins with “ISO-8859-1”.

How can I strip this out? Either converting the subject to a plain text or
doing something to avoid this garbage being recorded.

I have a RegEx to handle this “job”:

$subject=~tr/áéíóúâêîôûàèìòùäëïöüãõçñÁÉÍÓÚÂÊÎÔÛÀÈÌÒÙÄËÏÖÜÃÕÇÑ/aeiouaeiouaeiouaeiouaocnAEIOUAEIOUAEIOUAEIOUAOCN/;

Where is the correct place to include it? Maybe I found a good place: at
/lib/rt/database.pm…

Or should I use the stripmime, from David Troy???

Thanks,

Hermann
(using RT 1.0.5)


#2

http://lists.fsck.com/pipermail/rt-users/2000-August/000818.html

or http://www.fsck.com/pub/rt/contrib/subject-encoding.READMEOn Thu, Nov 30, 2000 at 10:39:34PM -0200, Hermann Wecke wrote:

As most of my transactions are written in a foreign language, every time an
user sends a message with a foreign character, the RT is “changing” the
subject to a lot of garbage that begins with “ISO-8859-1”.

How can I strip this out? Either converting the subject to a plain text or
doing something to avoid this garbage being recorded.

I have a RegEx to handle this “job”:

$subject=~tr/áéíóúâêîôûàèìòùäëïöüãõçñÁÉÍÓÚÂÊÎÔÛÀÈÌÒÙÄËÏÖÜÃÕÇÑ/aeiouaeiouaeiouaeiouaocnAEIOUAEIOUAEIOUAEIOUAOCN/;

Where is the correct place to include it? Maybe I found a good place: at
/lib/rt/database.pm…

Or should I use the stripmime, from David Troy???

Thanks,

Hermann
(using RT 1.0.5)


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