Guest requests?

RT Users
1

Hiyas,
I’ve installed Request Tracker, and can’t seem to have guests
put in requests - everyone hits the login page. Is there a way to set
it up so that normal users hit the request page and can put in requests?
Thanx.

ls -al

total 104
dr-xr-xr-x 2 root root 512 Jun 9 17:15 .
dr-xr-xr-x 3 root root 512 Jun 9 17:15 …
—s–x--x 3 rt root 25284 Jun 9 17:15 admin-webrt.cgi
—s–x--x 3 rt root 25284 Jun 9 17:15 webrt.cgi

hitting both of these /rt/webrt.cgi and /admin-webrt.cgi

brings up the login page.

-Tai

smime.p7s (1.79 KB)

2

Guest ticket creation is generally done by email. there are also
some webforms people put together in http://ftp.fsck.com/pub/rt/contrib
for the purpose.On Tue, Jul 11, 2000 at 11:45:56AM -0500, Tai wrote:

Hiyas,
I’ve installed Request Tracker, and can’t seem to have guests
put in requests - everyone hits the login page. Is there a way to set
it up so that normal users hit the request page and can put in requests?
Thanx.

ls -al

total 104
dr-xr-xr-x 2 root root 512 Jun 9 17:15 .
dr-xr-xr-x 3 root root 512 Jun 9 17:15 …
—s–x–x 3 rt root 25284 Jun 9 17:15 admin-webrt.cgi
—s–x–x 3 rt root 25284 Jun 9 17:15 webrt.cgi

hitting both of these /rt/webrt.cgi and /admin-webrt.cgi
brings up the login page.

-Tai

jesse reed vincent — root@eruditorum.org — jesse@fsck.com
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
…realized that the entire structure of the net could be changed to be made
more efficient, elegant, and spontaneously make more money for everyone
involved. It’s a marvelously simple diagram, but this form doesn’t have a way
for me to draw it. It’ll wait. -Adam Hirsch

3

Jesse wrote:

Guest ticket creation is generally done by email. there are also
some webforms people put together in http://ftp.fsck.com/pub/rt/contrib
for the purpose.

OK, cool.  It's also easy enough to add <a href="mailto: rt@host">

to the page :slight_smile:
Next question, in the README file, it says that I need to add

    rt:     |"/path/to/lrt/bin/rt-mailgate general correspond"

when I am setting it up.  Do I need something similar for

the other queues that I will be setting up? Something like

queue2: |“/path/to/lrt/bin/rt-mailgate 2ndqueue correspond”

perhaps?  Thanx again.

-Tai

smime.p7s (1.79 KB)

4

when I am setting it up. Do I need something similar for
the other queues that I will be setting up? Something like

queue2: |“/path/to/lrt/bin/rt-mailgate 2ndqueue correspond”

perhaps? Thanx again.

Should work out (with sendmail at least). Remember “newaliases”.

“The trouble with the world is that the stupid are
cocksure and the intelligent are full of doubt.”

  • Bertrand Russell
5

Yep. you’ll want one per queue.On Tue, Jul 11, 2000 at 02:15:13PM -0500, Tai wrote:

Jesse wrote:

Guest ticket creation is generally done by email. there are also
some webforms people put together in http://ftp.fsck.com/pub/rt/contrib
for the purpose.

OK, cool. It’s also easy enough to add
to the page :slight_smile:
Next question, in the README file, it says that I need to add

    rt:     |"/path/to/lrt/bin/rt-mailgate general correspond"

when I am setting it up. Do I need something similar for
the other queues that I will be setting up? Something like

queue2: |“/path/to/lrt/bin/rt-mailgate 2ndqueue correspond”

perhaps? Thanx again.

-Tai

jesse reed vincent — root@eruditorum.org — jesse@fsck.com
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
“Bother,” said Pooh, “Eeyore, ready two photon torpedoes and lock
phasers on the Heffalump, Piglet, meet me in transporter room three”