I tried the other way.
In the file Admin/Elements/SelectNewGroupMembers I commented the line
This will show all users in the selection box for members.
Now you can add and remove all non privileged users to the groups at will
I just wanted to confirm that this should not be a problem going ahead with
the workflow of RT.
NiranjanFrom: Todd Chapman [mailto:firstname.lastname@example.org]
Sent: Thursday, October 21, 2004 6:37 PM
To: Niranjan Patel
Subject: Re: [rt-users] Groups for Non Priviledged users
Currently the RT interface only allows privileged users
to be put in a group, but that doesn’t mean it can’t
be done. There are 2 solution you might try:
Use the RT API do add the users to the groups.
Make them privileged, put them in the groups, and
then take away privileges. They should still be in the
We have 2 offices which have their own Queues. For example each one has
own IT Queue.
I was thinking of creating of creating 2 different Queues say IT-Office1
Now in my system I will create 2 user groups and based on the location I
will add Users to that group.
Each group will have permission to create ticket in their own respective
I have 6 queues which will be common for at least 2 offices for now.
Now the problem is I will have to make all users in the system Privileged
for this to work. Since Grouping is only allowed for privileged users
Is there any way to group non privileged users? Or even customize the
Be sure to check out the RT wiki at http://wiki.bestpractical.com