Groups and users managing problems

RT Users
1

When somebody sends a request via e-mail, the first time an automatic
ticket is created . I would like to put this user into a specific group
but when I open Configuration \Users I can only see Privileged users.
What can I do to see non privileged and not disabled users?
When I go to Configuration \ Groups \ Members I could only put the
privileged users into the group.
What can do?
I have RT 3.0.3 , apache 2.0.40, mysql ver 11.18 Distrib 3.23.54 on
redHat 9.0 .

Thanks in advance.

Francesca Del Corso

2

rights can only be granted to priviledged user, you have to change an
unpriviledged user to a priviledged one, tho give him rights.
in the search you have to click on “include disabled users in search”
So you can change the user.

SAmuel-----Original Message-----
From: Francesca Del Corso [mailto:francesca.delcorso@fi.infn.it]
Sent: Friday,18 July,2003 17:07
To: rt-users@lists.fsck.com
Cc: servcal@fi.infn.it
Subject: [rt-users] Groups and users managing problems

When somebody sends a request via e-mail, the first time an automatic
ticket is created . I would like to put this user into a specific group
but when I open Configuration \Users I can only see Privileged users.
What can I do to see non privileged and not disabled users?
When I go to Configuration \ Groups \ Members I could only put the
privileged users into the group.
What can do?
I have RT 3.0.3 , apache 2.0.40, mysql ver 11.18 Distrib 3.23.54 on
redHat 9.0 .

Thanks in advance.

Francesca Del Corso