Group Rights Issue

I’m having an issue with group rights, no matter how many rights I give a group it doesnt actually give them the rights. The only rights that work are making someone a full privelleged user.

Only a full privileged user gets user/group rights.
Unprivileged users get rights for the everyone & unprivileged groups.

So I have to make each person privilleged before they can get their group rights? If so is there a fast way to do this?


You can privileged user by multiple way:

If you want privileged all your imported user:

Make users created from LDAP Privileged

Set( $UserAutocreateDefaultsOnLogin, { Privileged => 1 } );

If you want privileged only some users, you will have to be a little creative and play with CLI or API:

Personnaly I import and update users group from LDAP.

Then i use a shell script from make a request with ldaputils utility on my LDAPs groups. Then i loop for each user i call the API to give him privileged right.

A cron task did the job everynight.

Now i only have to add user in my ldap group to see them appear in RT with the good rights.

Kind regards,

Thank you, I will look into this.