Hi,
I have a group of users that should be able to login and see one queue
only. They are in a user defined group, say it’s named “testing”.
Configuration -> Queues -> “QueueName” -> Groups Rights -> “testing” has
the following rights:
CommentOnTicket
CreateTicket
DeleteTicket
ModifyTicket
ReplyToTicket
SeeQueue
ShowTicket
ShowTicketComments
Watch
This almost works. ppl can see the queue, but only their own tickets, not
ticket issued by others in the group. I need the group to be able to see
all tickets in the queue. How do I do this?
Palle