Group permissions problem

RT Users
1

I have the following group setup (rt-3.6.0pre1):

    GroupStaff:
      Members:
        User1
        User2
        User3
        GroupManagers
      Rights:
        SeeQueue
        OwnTicket
        TakeTicket
        ...etc
    
    GroupManagers:
      Members:
        Manager1
        Manager2
      Rights:
        AdminQueue
        Watch
    
    
    My question is, shouldn't Manager1 and Manager2 have the right
    to
    SeeQueue, OwnTicket, etc by virtue of the fact that the
    'GroupManagers'
    group is a member of the 'GroupStaff' group?
    
    Thanks.
2 
    My question is, shouldn't Manager1 and Manager2 have the right to
    SeeQueue, OwnTicket, etc by virtue of the fact that the 'GroupManagers'
    group is a member of the 'GroupStaff' group?

Yes.

3

RTx::RightsMatrix can help you view and manage rights.
It’s on CPAN.

-ToddOn Tue, Apr 18, 2006 at 04:53:59PM -0700, Joshua Colson wrote:

I have the following group setup (rt-3.6.0pre1):

    -----------------------
    
    GroupStaff:
      Members:
        User1
        User2
        User3
        GroupManagers
      Rights:
        SeeQueue
        OwnTicket
        TakeTicket
        ...etc
    
    GroupManagers:
      Members:
        Manager1
        Manager2
      Rights:
        AdminQueue
        Watch
    
    ------------------------
    
    My question is, shouldn't Manager1 and Manager2 have the right
    to
    SeeQueue, OwnTicket, etc by virtue of the fact that the
    'GroupManagers'
    group is a member of the 'GroupStaff' group?
    
    Thanks.

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4 
    My question is, shouldn't Manager1 and Manager2 have the right to
    SeeQueue, OwnTicket, etc by virtue of the fact that the 'GroupManagers'
    group is a member of the 'GroupStaff' group?

Yes.

    Thanks.

It is not working that way then. I’ll investigate further and get back
to the list with my findings.

Thanks.

Joshua Colson jcolson@voidgate.org
VoidGate InterNetworks

5

RTx::RightsMatrix can help you view and manage rights.
It’s on CPAN.

-Todd

Yes. That is how I discovered the problem. (by the way, Good Work Todd!)> On Tue, Apr 18, 2006 at 04:53:59PM -0700, Joshua Colson wrote:

I have the following group setup (rt-3.6.0pre1):

    -----------------------
    
    GroupStaff:
      Members:
        User1
        User2
        User3
        GroupManagers
      Rights:
        SeeQueue
        OwnTicket
        TakeTicket
        ...etc
    
    GroupManagers:
      Members:
        Manager1
        Manager2
      Rights:
        AdminQueue
        Watch
    
    ------------------------
    
    My question is, shouldn't Manager1 and Manager2 have the right
    to
    SeeQueue, OwnTicket, etc by virtue of the fact that the
    'GroupManagers'
    group is a member of the 'GroupStaff' group?
    
    Thanks.

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

We’re hiring! Come hack Perl for Best Practical: Careers — Best Practical Solutions
Joshua Colson jcolson@voidgate.org
VoidGate InterNetworks

6 
    My question is, shouldn't Manager1 and Manager2 have the right to
    SeeQueue, OwnTicket, etc by virtue of the fact that the 'GroupManagers'
    group is a member of the 'GroupStaff' group?

Yes.

    Thanks.

It is not working that way then. I’ll investigate further and get back
to the list with my findings.

Thanks.

This was a stupid human error (me). I had the wrong management group as
a member of the lower level group.

Thanks all.

Joshua Colson jcolson@voidgate.org