Group management in Queue creation

RT Users
1

I need to delegate the ability to assign group permissions to a support
manager group. Currently, when a support manager creates a queue, they are
unable to assign group rights to the queue. I’ve look through the wiki and
tried some permission settings but have been unable to grant this ability.

Can someone tell me which right I need to give the support manager group in
order to give this this ability?

Thanks in advance,

Diona

2

Diona,

The ability to assign “Group Rights” for a Queue can be granted globally
and on a Queue-by-Queue basis. I recommend the later. Are you wanting to
grant that right to a collective group of user, like a “managers group”
or to a specific individual? WE use the “AdminCc” role for this purpose.
That way, one or more individuals in that role for /THAT/ queue, can
grant access rights to /THAT /Queue. The right/privilege you want to
grant is “ModifyACL”, “ModifyQueueWatchers”, and “ShowACL”. We grant
other rights to these Queue Managers (Queue AdminCc) because they are
also responsibile to make sure tickets are assigned and resolved, etc.
but that’s just our workflow. Hope this helps.

Kenn
LBNLOn 1/8/2010 10:23 AM, Diona Kidd wrote:

I need to delegate the ability to assign group permissions to a
support manager group. Currently, when a support manager creates a
queue, they are unable to assign group rights to the queue. I’ve look
through the wiki and tried some permission settings but have been
unable to grant this ability.

Can someone tell me which right I need to give the support manager
group in order to give this this ability?

Thanks in advance,

Diona

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