Hello,
My queues in RT belong to some sort of departament (custom field). How can I
get a chart, showing tickets by departament?
What i find out, is that charts are made by ticked dependencies, but not the
the dependencies of tickets queues.
Thank you in advance.
View this message in context: http://requesttracker.8502.n7.nabble.com/Group-chart-by-custom-field-of-Queue-tp55478.html
Hello,
My queues in RT belong to some sort of departament (custom field). How can I
get a chart, showing tickets by departament?
What i find out, is that charts are made by ticked dependencies, but not the
the dependencies of tickets queues.
Thank you in advance.
View this message in context: http://requesttracker.8502.n7.nabble.com/Group-chart-by-custom-field-of-Queue-tp55477.html
You should choose one list to ask your question (not cross post to
rt-users and rt-devel).On Mon, Oct 14, 2013 at 03:14:16AM -0700, andkulb wrote:
My queues in RT belong to some sort of departament (custom field). How can I
get a chart, showing tickets by departament?What i find out, is that charts are made by ticked dependencies, but not the
the dependencies of tickets queues.
While you can group by Ticket Custom Fields, you cannot group by Queue
Custom Fields at this time.
You may want to use a Scrip to set a read-only ticket custom field to
the queue custom field until this feature is supported.
-kevin