Graphs displaying "No tickets found"

RT Users
1

Hi,

CentOS 4.8
RT 4.0.2

I’m working on setting up some saved graphs and am getting the error mentioned in the subject.

What I do is build my query and run it to ensure that it displays the expected results. Then I click on “Chart” to graph the data and it displays “No tickets found.”

Not really sure what to do with this, I’ve Googled and didn’t really find anything relevant to the problem.

Any help would be appreciated.

Thank you,

~ Tom

2

Hi,

I recall similar bug and it was related to query you use to search for
tickets. Send us full query, use advanced page of the query builder.On Thu, Mar 15, 2012 at 20:42, Thomas Smith theitsmith@gmail.com wrote:

Hi,

CentOS 4.8
RT 4.0.2

I’m working on setting up some saved graphs and am getting the error mentioned in the subject.

What I do is build my query and run it to ensure that it displays the expected results. Then I click on “Chart” to graph the data and it displays “No tickets found.”

Not really sure what to do with this, I’ve Googled and didn’t really find anything relevant to the problem.

Any help would be appreciated.

Thank you,

~ Tom

Best regards, Ruslan.

3

This is the simplest query that I’ve tried that doesn’t work.

Updated = 'yesterday’On Mar 15, 2012, at 1:24 PM, Ruslan Zakirov wrote:

Hi,

I recall similar bug and it was related to query you use to search for
tickets. Send us full query, use advanced page of the query builder.

On Thu, Mar 15, 2012 at 20:42, Thomas Smith theitsmith@gmail.com wrote:

Hi,

CentOS 4.8
RT 4.0.2

I’m working on setting up some saved graphs and am getting the error mentioned in the subject.

What I do is build my query and run it to ensure that it displays the expected results. Then I click on “Chart” to graph the data and it displays “No tickets found.”

Not really sure what to do with this, I’ve Googled and didn’t really find anything relevant to the problem.

Any help would be appreciated.

Thank you,

~ Tom

–
Best regards, Ruslan.

4

I played around with some different queries, based on your earlier comment. I was able to get a chart to display as expected when I did a simple search for a string in the subject line.

Subject LIKE 'String: ’

Can I provide you any more data about this problem?On Mar 15, 2012, at 1:31 PM, Thomas Smith wrote:

This is the simplest query that I’ve tried that doesn’t work.

Updated = ‘yesterday’

On Mar 15, 2012, at 1:24 PM, Ruslan Zakirov wrote:

Hi,

I recall similar bug and it was related to query you use to search for
tickets. Send us full query, use advanced page of the query builder.

On Thu, Mar 15, 2012 at 20:42, Thomas Smith theitsmith@gmail.com wrote:

Hi,

CentOS 4.8
RT 4.0.2

I’m working on setting up some saved graphs and am getting the error mentioned in the subject.

What I do is build my query and run it to ensure that it displays the expected results. Then I click on “Chart” to graph the data and it displays “No tickets found.”

Not really sure what to do with this, I’ve Googled and didn’t really find anything relevant to the problem.

Any help would be appreciated.

Thank you,

~ Tom

–
Best regards, Ruslan.

5

I played around with some different queries, based on your earlier comment. I was able to get a chart to display as expected when I did a simple search for a string in the subject line.

Subject LIKE 'String: ’

Can I provide you any more data about this problem?

This is the simplest query that I’ve tried that doesn’t work.

Updated = ‘yesterday’

I can confirm a failure for that search string on 4.0-trunk.
I’ll forward your report into the bugtracker.

Thanks

-kevin