Has anybody done a graphical representation (line graph) of open tickets
over time? Our management forced me to create such a representation.
I’m looking for a tool doing this graphing, having an x-axis as timeline
and a graph for “Created”, “Resolved” and “Open Tickets” per day (per
queue, per user?!)
Before I start to code these things I wanted to ask you, if there are
maybe some snippets of code which I could use.
Has anybody done such things before?
Has anybody done a graphical representation (line graph) of open tickets
over time? Our management forced me to create such a representation.
I’m looking for a tool doing this graphing, having an x-axis as timeline
and a graph for “Created”, “Resolved” and “Open Tickets” per day (per
queue, per user?!)
Before I start to code these things I wanted to ask you, if there are
maybe some snippets of code which I could use.
Has anybody done such things before?
I know two extensions:
RT::Extension::JSGantt: not really fit your needs but may be a base
for coding
RTx::Timeline looks close to your needs, but pretty
outdated/unmaintained
I asked the developer of RTx::Timeline, but he says he’s not using RT
anymore.
I would be very keen to get Timeline up to date as we found it excellent
with RT3, though i fear my ability to contribute might not be that
great. I was planning to take a look at it to see how out of my depth it
was
Hi there!
Has anybody done a graphical representation (line graph) of open tickets
over time? Our management forced me to create such a representation.
I'm looking for a tool doing this graphing, having an x-axis as timeline
and a graph for "Created", "Resolved" and "Open Tickets" per day (per
queue, per user?!)
Before I start to code these things I wanted to ask you, if there are
maybe some snippets of code which I could use.
Has anybody done such things before?
I know two extensions:
RT::Extension::JSGantt: not really fit your needs but may be a base
for coding
RTx::Timeline looks close to your needs, but pretty
outdated/unmaintained
As far as I know, there is no possibility to draw line-charts with the
built in charting functions.
Also, the problem I have is calculating the number of open tickets per
day.
Is there a CLI-function which I could use? I need to know the number of
open (not resolved and not rejected) at a specific day!