Hi.
I have RT 3.8.1 installed on Ubuntu Server.
Since the install we have been unable to get any graphical charts.
I have looked a few posts but could not find the required packages that
needs to be installed on the Ubuntu server to get this to work.
Can somebody maybe provide me with the details of what needs to be
installed to the graphics to function.
Also are there some configurations that needs to happen in the app or
background code to enable this?
Thanks
Johann Stander
Are you talking about the “Graphs” that show ticket relationships? If so, try doing a search for “hierarchy view” on the archives, you should find a post I put up on how I got it working. I used CentOS, but you’ll be looking for the same software anyway.-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com on behalf of Johann Stander
Sent: Mon 9/29/2008 6:17 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Graphical charts are not available
Hi.
I have RT 3.8.1 installed on Ubuntu Server.
Since the install we have been unable to get any graphical charts.
I have looked a few posts but could not find the required packages that needs to be installed on the Ubuntu server to get this to work.
Can somebody maybe provide me with the details of what needs to be installed to the graphics to function.
Also are there some configurations that needs to happen in the app or background code to enable this?
Thanks
Johann Stander
For Ubuntu3.8.1
apt-get install graphviz>From CPAN: Install GraphViz
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Helmuth
Ramirez
Sent: Monday, September 29, 2008 7:26 PM
To: Johann Stander; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Graphical charts are not available
Are you talking about the “Graphs” that show ticket relationships? If
so, try doing a search for “hierarchy view” on the archives, you should
find a post I put up on how I got it working. I used CentOS, but you’ll
be looking for the same software anyway.
Hi Benjamin.
Thank you for the information.
I have installed graphviz, but still not able to the pie and bar charts.
Are there any configurations I need to do to RT or the graphviz
application?
I am not sure that I have enabled graphviz for RT, is that necessary?
Thanks
JohannFrom: Auch, Benjamin [mailto:bauch@jcpgroup.com]
Sent: Monday, September 29, 2008 11:18 PM
To: Helmuth Ramirez; Johann Stander; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Graphical charts are not available
For Ubuntu3.8.1
apt-get install graphviz
From CPAN: Install GraphViz
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Helmuth
Ramirez
Sent: Monday, September 29, 2008 7:26 PM
To: Johann Stander; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Graphical charts are not available
Are you talking about the “Graphs” that show ticket relationships? If
so, try doing a search for “hierarchy view” on the archives, you should
find a post I put up on how I got it working. I used CentOS, but you’ll
be looking for the same software anyway.
You didn’t search… “no soup for you!” Here’s what I did 
http://www.nabble.com/customizing-rt%2C-question-td19005404.html#a190079
92From: Johann Stander [mailto:Johann.Stander@kaplan.com]
Sent: Tuesday, September 30, 2008 12:43 PM
To: Auch, Benjamin; Helmuth Ramirez; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Graphical charts are not available
Hi Benjamin.
Thank you for the information.
I have installed graphviz, but still not able to the pie and bar charts.
Are there any configurations I need to do to RT or the graphviz
application?
I am not sure that I have enabled graphviz for RT, is that necessary?
Thanks
Johann
From: Auch, Benjamin [mailto:bauch@jcpgroup.com]
Sent: Monday, September 29, 2008 11:18 PM
To: Helmuth Ramirez; Johann Stander; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Graphical charts are not available
For Ubuntu3.8.1
apt-get install graphviz
From CPAN: Install GraphViz
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Helmuth
Ramirez
Sent: Monday, September 29, 2008 7:26 PM
To: Johann Stander; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Graphical charts are not available
Are you talking about the “Graphs” that show ticket relationships? If
so, try doing a search for “hierarchy view” on the archives, you should
find a post I put up on how I got it working. I used CentOS, but you’ll
be looking for the same software anyway.