Graph for RTx-Statistics-1.0.8 not showing

My RT 3.4.5 was installed correctly and I also have GD and all the perl
modules installed (GD::Graph, Apache::GD::options, …), but I don’t
seem to see the graph when I go to “Resolve Time Graph” under
"RTx-Statistics". All I can see if an icon of a picture that did not
load. If I right click on it and select “view image” from my browser, I
get this message:

System error
error: Can’t locate object method “new” via package
"GD::Graph::points" at
/opt/rt3/share/html/RTx/Statistics/TimeToResolve/Elements/Chart line 9.
context:

5: <%INIT>
6: use GD::Graph::points;
7:
8: my @data;
9: my $graph = GD::Graph::points->new(400,300);
10: $graph->set(export_format => “png”,
11: marker_size => $ARGS{marker_size},
12: x_label => ‘Average time to resolve (Days)’,
13: y_label => ‘Number of tickets resolved’ );

code stack:
/opt/rt3/share/html/RTx/Statistics/TimeToResolve/Elements/Chart:9
/opt/rt3/share/html/autohandler:215
Raw error

And when I look at the raw error link, I get this output:
Can’t locate object method “new” via package “GD::Graph::points” at
/opt/rt3/share/html/RTx/Statistics/TimeToResolve/Elements/Chart line 9.

Trace begun at /usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Exceptions.pm
line 129
HTML::Mason::Exceptions::rethrow_exception(‘Can’t locate object method
"new" via package “GD::Graph::points” at
/opt/rt3/share/html/RTx/Statistics/TimeToResolve/Elements/Chart line
9.^J’) called at
/opt/rt3/share/html/RTx/Statistics/TimeToResolve/Elements/Chart line 9
HTML::Mason::Commands::ANON(‘marker_size’, 1, ‘x_labels’,
‘0,2,17,longer’, ‘data1’, ‘18,2,1,1,1,2,1,2’, ‘marker_size’, 1,
‘x_labels’, ‘0,2,17,longer’, ‘data1’, ‘18,2,1,1,1,2,1,2’) called at
/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0xa8
bec48)’, ‘marker_size’, 1, ‘x_labels’, ‘0,2,17,longer’, ‘data1’,
‘18,2,1,1,1,2,1,2’, ‘marker_size’, 1, ‘x_labels’, ‘0,2,17,longer’,
‘data1’, ‘18,2,1,1,1,2,1,2’) called at
/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 1251
eval {…} at /usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line
1245
HTML::Mason::Request::comp(undef, undef, ‘marker_size’, 1, ‘x_labels’,
‘0,2,17,longer’, ‘data1’, ‘18,2,1,1,1,2,1,2’, ‘marker_size’, 1,
‘x_labels’, ‘0,2,17,longer’, ‘data1’, ‘18,2,1,1,1,2,1,2’) called at
/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 914
HTML::Mason::Request::call_next(‘HTML::Mason::Request::ApacheHandler=HAS
H(0xa5ab0c4)’, ‘marker_size’, 1, ‘x_labels’, ‘0,2,17,longer’,
‘data1’, ‘18,2,1,1,1,2,1,2’) called at /opt/rt3/share/html/autohandler
line 215
HTML::Mason::Commands::ANON(‘marker_size’, 1, ‘x_labels’,
‘0,2,17,longer’, ‘data1’, ‘18,2,1,1,1,2,1,2’) called at
/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0xa8
06f34)’, ‘marker_size’, 1, ‘x_labels’, ‘0,2,17,longer’, ‘data1’,
‘18,2,1,1,1,2,1,2’) called at
/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 1246
eval {…} at /usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line
1245
HTML::Mason::Request::comp(undef, undef, undef, ‘marker_size’, 1,
‘x_labels’, ‘0,2,17,longer’, ‘data1’, ‘18,2,1,1,1,2,1,2’) called at
/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 459
eval {…} at /usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line
459
eval {…} at /usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line
411
HTML::Mason::Request::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0xa
5ab0c4)’) called at
/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/ApacheHandler.pm line 168
HTML::Mason::Request::ApacheHandler::exec(‘HTML::Mason::Request::ApacheH
andler=HASH(0xa5ab0c4)’) called at
/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/ApacheHandler.pm line 826
HTML::Mason::ApacheHandler::handle_request(‘HTML::Mason::ApacheHandler=H
ASH(0x9da9c20)’, ‘Apache2::RequestRec=SCALAR(0xa86e6d0)’) called at
/opt/rt3/bin/webmux.pl line 137
eval {…} at /opt/rt3/bin/webmux.pl line 137
RT::Mason::handler(‘Apache2::RequestRec=SCALAR(0xa86e6d0)’) called at -e
line 0
eval {…} at -e line 0

I would double check that GD::Graph is installed and operational.

Serge Bianda wrote:

I ran across this a while back. GD::Graph would install even without
the gd libraries installed. I had to install libgd and libgd-devel,
along with libpng-devel (I think). That was a while ago.

Jason Fenner wrote:

I would double check that GD::Graph is installed and operational.

Serge Bianda wrote:

My RT 3.4.5 was installed correctly and I also have GD and all the perl
modules installed (GD::Graph, Apache::GD::options, …), but I don’t
seem to see the graph when I go to “Resolve Time Graph” under
"RTx-Statistics". All I can see if an icon of a picture that did not
load. If I right click on it and select “view image” from my browser, I
get this message:

System error
error: Can’t locate object method “new” via package
"GD::Graph::points" at
/opt/rt3/share/html/RTx/Statistics/TimeToResolve/Elements/Chart line 9.
context:

5: <%INIT>
6: use GD::Graph::points;
7:
8: my @data;
9: my $graph = GD::Graph::points->new(400,300);
10: $graph->set(export_format => “png”,
11: marker_size => $ARGS{marker_size},
12: x_label => ‘Average time to resolve (Days)’,
13: y_label => ‘Number of tickets resolved’ );

code stack:
/opt/rt3/share/html/RTx/Statistics/TimeToResolve/Elements/Chart:9
/opt/rt3/share/html/autohandler:215
Raw error

And when I look at the raw error link, I get this output:
Can’t locate object method “new” via package “GD::Graph::points” at
/opt/rt3/share/html/RTx/Statistics/TimeToResolve/Elements/Chart line 9.

Trace begun at /usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Exceptions.pm
line 129
HTML::Mason::Exceptions::rethrow_exception(‘Can’t locate object method
"new" via package “GD::Graph::points” at
/opt/rt3/share/html/RTx/Statistics/TimeToResolve/Elements/Chart line
9.^J’) called at
/opt/rt3/share/html/RTx/Statistics/TimeToResolve/Elements/Chart line 9
HTML::Mason::Commands::ANON(‘marker_size’, 1, ‘x_labels’,
‘0,2,17,longer’, ‘data1’, ‘18,2,1,1,1,2,1,2’, ‘marker_size’, 1,
‘x_labels’, ‘0,2,17,longer’, ‘data1’, ‘18,2,1,1,1,2,1,2’) called at
/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0xa8
bec48)’, ‘marker_size’, 1, ‘x_labels’, ‘0,2,17,longer’, ‘data1’,
‘18,2,1,1,1,2,1,2’, ‘marker_size’, 1, ‘x_labels’, ‘0,2,17,longer’,
‘data1’, ‘18,2,1,1,1,2,1,2’) called at
/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 1251
eval {…} at /usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line
1245
HTML::Mason::Request::comp(undef, undef, ‘marker_size’, 1, ‘x_labels’,
‘0,2,17,longer’, ‘data1’, ‘18,2,1,1,1,2,1,2’, ‘marker_size’, 1,
‘x_labels’, ‘0,2,17,longer’, ‘data1’, ‘18,2,1,1,1,2,1,2’) called at
/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 914
HTML::Mason::Request::call_next(‘HTML::Mason::Request::ApacheHandler=HAS
H(0xa5ab0c4)’, ‘marker_size’, 1, ‘x_labels’, ‘0,2,17,longer’,
‘data1’, ‘18,2,1,1,1,2,1,2’) called at /opt/rt3/share/html/autohandler
line 215
HTML::Mason::Commands::ANON(‘marker_size’, 1, ‘x_labels’,
‘0,2,17,longer’, ‘data1’, ‘18,2,1,1,1,2,1,2’) called at
/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0xa8
06f34)’, ‘marker_size’, 1, ‘x_labels’, ‘0,2,17,longer’, ‘data1’,
‘18,2,1,1,1,2,1,2’) called at
/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 1246
eval {…} at /usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line
1245
HTML::Mason::Request::comp(undef, undef, undef, ‘marker_size’, 1,
‘x_labels’, ‘0,2,17,longer’, ‘data1’, ‘18,2,1,1,1,2,1,2’) called at
/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 459
eval {…} at /usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line
459
eval {…} at /usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line
411
HTML::Mason::Request::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0xa
5ab0c4)’) called at
/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/ApacheHandler.pm line 168
HTML::Mason::Request::ApacheHandler::exec(‘HTML::Mason::Request::ApacheH
andler=HASH(0xa5ab0c4)’) called at
/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/ApacheHandler.pm line 826
HTML::Mason::ApacheHandler::handle_request(‘HTML::Mason::ApacheHandler=H
ASH(0x9da9c20)’, ‘Apache2::RequestRec=SCALAR(0xa86e6d0)’) called at
/opt/rt3/bin/webmux.pl line 137
eval {…} at /opt/rt3/bin/webmux.pl line 137
RT::Mason::handler(‘Apache2::RequestRec=SCALAR(0xa86e6d0)’) called at -e
line 0
eval {…} at -e line 0


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Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati

Here are the steps I took (with the help the community) to resolve this issue on FC4:

  1. I veified that libgd-devel and libpng-devel were installed(yum list | grep gd and yum list | grep png)
  2. I then installed GD perl module (perl -MCPAN -e’install GD’)

Note: You can have GD::Graph perl module installed even if GD perl is not installed. I learned it the hard way.From: Jason Fenner [mailto:jfenner@vitamix.com]
Sent: Tue 6/27/2006 9:15 AM
To: Serge Bianda
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Graph for RTx-Statistics-1.0.8 not showing

I would double check that GD::Graph is installed and operational.

Serge Bianda wrote:

My RT 3.4.5 was installed correctly and I also have GD and all the perl
modules installed (GD::Graph, Apache::GD::options, …), but I don’t
seem to see the graph when I go to “Resolve Time Graph” under
"RTx-Statistics". All I can see if an icon of a picture that did not
load. If I right click on it and select “view image” from my browser, I
get this message:

System error
error: Can’t locate object method “new” via package
"GD::Graph::points" at
/opt/rt3/share/html/RTx/Statistics/TimeToResolve/Elements/Chart line 9.
context:

5: <%INIT>
6: use GD::Graph::points;
7:
8: my @data;
9: my $graph = GD::Graph::points->new(400,300);
10: $graph->set(export_format => “png”,
11: marker_size => $ARGS{marker_size},
12: x_label => ‘Average time to resolve (Days)’,
13: y_label => ‘Number of tickets resolved’ );

code stack:
/opt/rt3/share/html/RTx/Statistics/TimeToResolve/Elements/Chart:9
/opt/rt3/share/html/autohandler:215
Raw error

And when I look at the raw error link, I get this output:
Can’t locate object method “new” via package “GD::Graph::points” at
/opt/rt3/share/html/RTx/Statistics/TimeToResolve/Elements/Chart line 9.

Trace begun at /usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Exceptions.pm
line 129
HTML::Mason::Exceptions::rethrow_exception(‘Can’t locate object method
"new" via package “GD::Graph::points” at
/opt/rt3/share/html/RTx/Statistics/TimeToResolve/Elements/Chart line
9.^J’) called at
/opt/rt3/share/html/RTx/Statistics/TimeToResolve/Elements/Chart line 9
HTML::Mason::Commands::ANON(‘marker_size’, 1, ‘x_labels’,
‘0,2,17,longer’, ‘data1’, ‘18,2,1,1,1,2,1,2’, ‘marker_size’, 1,
‘x_labels’, ‘0,2,17,longer’, ‘data1’, ‘18,2,1,1,1,2,1,2’) called at
/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0xa8
bec48)’, ‘marker_size’, 1, ‘x_labels’, ‘0,2,17,longer’, ‘data1’,
‘18,2,1,1,1,2,1,2’, ‘marker_size’, 1, ‘x_labels’, ‘0,2,17,longer’,
‘data1’, ‘18,2,1,1,1,2,1,2’) called at
/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 1251
eval {…} at /usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line
1245
HTML::Mason::Request::comp(undef, undef, ‘marker_size’, 1, ‘x_labels’,
‘0,2,17,longer’, ‘data1’, ‘18,2,1,1,1,2,1,2’, ‘marker_size’, 1,
‘x_labels’, ‘0,2,17,longer’, ‘data1’, ‘18,2,1,1,1,2,1,2’) called at
/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 914
HTML::Mason::Request::call_next(‘HTML::Mason::Request::ApacheHandler=HAS
H(0xa5ab0c4)’, ‘marker_size’, 1, ‘x_labels’, ‘0,2,17,longer’,
‘data1’, ‘18,2,1,1,1,2,1,2’) called at /opt/rt3/share/html/autohandler
line 215
HTML::Mason::Commands::ANON(‘marker_size’, 1, ‘x_labels’,
‘0,2,17,longer’, ‘data1’, ‘18,2,1,1,1,2,1,2’) called at
/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0xa8
06f34)’, ‘marker_size’, 1, ‘x_labels’, ‘0,2,17,longer’, ‘data1’,
‘18,2,1,1,1,2,1,2’) called at
/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 1246
eval {…} at /usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line
1245
HTML::Mason::Request::comp(undef, undef, undef, ‘marker_size’, 1,
‘x_labels’, ‘0,2,17,longer’, ‘data1’, ‘18,2,1,1,1,2,1,2’) called at
/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 459
eval {…} at /usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line
459
eval {…} at /usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line
411
HTML::Mason::Request::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0xa
5ab0c4)’) called at
/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/ApacheHandler.pm line 168
HTML::Mason::Request::ApacheHandler::exec(‘HTML::Mason::Request::ApacheH
andler=HASH(0xa5ab0c4)’) called at
/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/ApacheHandler.pm line 826
HTML::Mason::ApacheHandler::handle_request(‘HTML::Mason::ApacheHandler=H
ASH(0x9da9c20)’, ‘Apache2::RequestRec=SCALAR(0xa86e6d0)’) called at
/opt/rt3/bin/webmux.pl line 137
eval {…} at /opt/rt3/bin/webmux.pl line 137
RT::Mason::handler(‘Apache2::RequestRec=SCALAR(0xa86e6d0)’) called at -e
line 0
eval {…} at -e line 0


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