Hi,
the email stay in the internal network of the company. From RT to SMTP
sever then to mail clients.
Both server and mail client accept html email, and looking at the email in
text, i can see that everything is kept es RT sent it.
Only Lotus Notes won’t display PNG images, so i did the previous mentioned
patch to have pie chart/Bar graphs working.
thanks for your answer.
Btw, i’ve just finished translating the UserWebuide to french, soon to
publish here.
Rapha�l MOUNEYRES
Kenneth Crocker kfcrocker@lbl.gov
Envoy� par : rt-users-bounces@lists.bestpractical.com
07/07/2011 18:51
A
rt-users@lists.bestpractical.com
cc
Objet
Re: [rt-users] Graph and Dashboards by email
Raphael,
No it isn’t. I have some graphs I send out in a dashboard and they all
look fine. The only problem I’ve had with dashboards is the “No Limit”
option doesn’t really work and the output gets dropped after a certain
number of lines. The graphs show up fine (I’m still in 3.8.7).
Two considerations, your email provider (Gmail, etc.) may not like the
html or whatever format you are sending and it has to be configured for
that type of info. Maybe it wants text only. The other consideration is
what you might have to do to RT to configure output in email to make
graphs display inline. I really don’t know as I haven’t had to look into
anything like that as yet.
Hope this helped.
Kenn
LBNL2011/7/7 Rapha�l MOUNEYRES raphael.mouneyres@sagemcom.com
Hi,
still using RT 3.8.8
i have included multiple Queries to a dashboard, including 2 graphs : A
pie chart one , and a tickets relationship one
This dashboard is correctly displaying all my queries (tables & graphs)
inside RT webUI.
But when sending this dashboard on email, the graphs aren’t displayed
(i’ve got a small red box with a cross instead , meaning image not
available)…
our mail client is Lotus Notes.
Is it normal ?
Rapha�l
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