Graph and Dashboards by email

Hi,
still using RT 3.8.8 :wink:

i have included multiple Queries to a dashboard, including 2 graphs : A
pie chart one , and a tickets relationship one
This dashboard is correctly displaying all my queries (tables & graphs)
inside RT webUI.
But when sending this dashboard on email, the graphs aren’t displayed
(i’ve got a small red box with a cross instead , meaning image not
available)…
our mail client is Lotus Notes.
Is it normal ?

Rapha�l
" Ce courriel et les documents qui lui sont joints peuvent contenir des
informations confidentielles ou ayant un caract�re priv�. S’ils ne vous sont
pas destin�s, nous vous signalons qu’il est strictement interdit de les
divulguer, de les reproduire ou d’en utiliser de quelque mani�re que ce
soit le contenu. Si ce message vous a �t� transmis par erreur, merci d’en
informer l’exp�diteur et de supprimer imm�diatement de votre syst�me
informatique ce courriel ainsi que tous les documents qui y sont attach�s."

" This e-mail and any attached documents may contain confidential or
proprietary information. If you are not the intended recipient, you are
notified that any dissemination, copying of this e-mail and any attachments
thereto or use of their contents by any means whatsoever is strictly
prohibited. If you have received this e-mail in error, please advise the
sender immediately and delete this e-mail and all attached documents
from your computer system."

After looking more precicely into the mail headers and format, i notice
that images generated for the graphs have header :
Content-Transfer-Encoding: base64
Content-Type: image/png
Content-Disposition: inline
Content-ID: 131002560331525265433
and are reffered with : <img src=3D"cid:131002560331525265433" />

So probably Lotus Notes is either unable to display PNG images, or won’t
accept inline images (i can’t have any answer from our IT department…)

Is it possible to modify the format of sent image to JPG for example so i
can make a try ? where to start with in the code, RT or external source ?

thank you for any information,

Rapha�l MOUNEYRES

Rapha�l MOUNEYRES raphael.mouneyres@sagemcom.com
Envoy� par : rt-users-bounces@lists.bestpractical.com
07/07/2011 09:45

A
rt-users@lists.bestpractical.com
cc

Objet
[rt-users] Graph and Dashboards by email

Hi,
still using RT 3.8.8 :wink:

i have included multiple Queries to a dashboard, including 2 graphs : A
pie chart one , and a tickets relationship one
This dashboard is correctly displaying all my queries (tables & graphs)
inside RT webUI.
But when sending this dashboard on email, the graphs aren’t displayed
(i’ve got a small red box with a cross instead , meaning image not
available)…
our mail client is Lotus Notes.
Is it normal ?

Rapha�l

" Ce courriel et les documents qui lui sont joints peuvent contenir des
informations confidentielles ou ayant un caract�re priv�. S’ils ne vous sont
pas destin�s, nous vous signalons qu’il est strictement interdit de les
divulguer, de les reproduire ou d’en utiliser de quelque mani�re que ce
soit le contenu. Si ce message vous a �t� transmis par erreur, merci d’en
informer l’exp�diteur et de supprimer imm�diatement de votre syst�me
informatique ce courriel ainsi que tous les documents qui y sont attach�s."

" This e-mail and any attached documents may contain confidential or
proprietary information. If you are not the intended recipient, you are
notified that any dissemination, copying of this e-mail and any attachments
thereto or use of their contents by any means whatsoever is strictly
prohibited. If you have received this e-mail in error, please advise the
sender immediately and delete this e-mail and all attached documents
from your computer system."

Raphael,

No it isn’t. I have some graphs I send out in a dashboard and they all look
fine. The only problem I’ve had with dashboards is the “No Limit” option
doesn’t really work and the output gets dropped after a certain number of
lines. The graphs show up fine (I’m still in 3.8.7).

Two considerations, your email provider (Gmail, etc.) may not like the html
or whatever format you are sending and it has to be configured for that type
of info. Maybe it wants text only. The other consideration is what you might
have to do to RT to configure output in email to make graphs display inline.
I really don’t know as I haven’t had to look into anything like that as yet.

Hope this helped.

Kenn
LBNL2011/7/7 Raphaël MOUNEYRES raphael.mouneyres@sagemcom.com

Hi,
still using RT 3.8.8 :wink:

i have included multiple Queries to a dashboard, including 2 graphs : A pie
chart one , and a tickets relationship one
This dashboard is correctly displaying all my queries (tables & graphs)
inside RT webUI.
But when sending this dashboard on email, the graphs aren’t displayed (i’ve
got a small red box with a cross instead , meaning image not available)…
our mail client is Lotus Notes.
Is it normal ?

Raphaël

" Ce courriel et les documents qui lui sont joints peuvent contenir des
informations confidentielles ou ayant un caractère privé. S’ils ne vous sont
pas destinés, nous vous signalons qu’il est strictement interdit de les
divulguer, de les reproduire ou d’en utiliser de quelque manière que ce
soit le contenu. Si ce message vous a été transmis par erreur, merci d’en
informer l’expéditeur et de supprimer immédiatement de votre système
informatique ce courriel ainsi que tous les documents qui y sont attachés."

                           ******

" This e-mail and any attached documents may contain confidential or
proprietary information. If you are not the intended recipient, you are
notified that any dissemination, copying of this e-mail and any attachments
thereto or use of their contents by any means whatsoever is strictly
prohibited. If you have received this e-mail in error, please advise the
sender immediately and delete this e-mail and all attached documents
from your computer system."


2011 Training: http://bestpractical.com/services/training.html

Hi,

the email stay in the internal network of the company. From RT to SMTP
sever then to mail clients.
Both server and mail client accept html email, and looking at the email in
text, i can see that everything is kept es RT sent it.
Only Lotus Notes won’t display PNG images, so i did the previous mentioned
patch to have pie chart/Bar graphs working.
thanks for your answer.

Btw, i’ve just finished translating the UserWebuide to french, soon to
publish here.

Rapha�l MOUNEYRES

Kenneth Crocker kfcrocker@lbl.gov
Envoy� par : rt-users-bounces@lists.bestpractical.com
07/07/2011 18:51

A
rt-users@lists.bestpractical.com
cc

Objet
Re: [rt-users] Graph and Dashboards by email

Raphael,

No it isn’t. I have some graphs I send out in a dashboard and they all
look fine. The only problem I’ve had with dashboards is the "No Limit"
option doesn’t really work and the output gets dropped after a certain
number of lines. The graphs show up fine (I’m still in 3.8.7).

Two considerations, your email provider (Gmail, etc.) may not like the
html or whatever format you are sending and it has to be configured for
that type of info. Maybe it wants text only. The other consideration is
what you might have to do to RT to configure output in email to make
graphs display inline. I really don’t know as I haven’t had to look into
anything like that as yet.

Hope this helped.

Kenn
LBNL2011/7/7 Rapha�l MOUNEYRES raphael.mouneyres@sagemcom.com

Hi,
still using RT 3.8.8 :wink:

i have included multiple Queries to a dashboard, including 2 graphs : A
pie chart one , and a tickets relationship one
This dashboard is correctly displaying all my queries (tables & graphs)
inside RT webUI.
But when sending this dashboard on email, the graphs aren’t displayed
(i’ve got a small red box with a cross instead , meaning image not
available)…
our mail client is Lotus Notes.
Is it normal ?

Rapha�l
" Ce courriel et les documents qui lui sont joints peuvent contenir des
informations confidentielles ou ayant un caract�re priv�. S’ils ne vous
sont
pas destin�s, nous vous signalons qu’il est strictement interdit de les
divulguer, de les reproduire ou d’en utiliser de quelque mani�re que ce
soit le contenu. Si ce message vous a �t� transmis par erreur, merci d’en
informer l’exp�diteur et de supprimer imm�diatement de votre syst�me
informatique ce courriel ainsi que tous les documents qui y sont
attach�s."

" This e-mail and any attached documents may contain confidential or
proprietary information. If you are not the intended recipient, you are
notified that any dissemination, copying of this e-mail and any
attachments
thereto or use of their contents by any means whatsoever is strictly
prohibited. If you have received this e-mail in error, please advise the
sender immediately and delete this e-mail and all attached documents
from your computer system."

2011 Training: http://bestpractical.com/services/training.html

2011 Training: http://bestpractical.com/services/training.html

" Ce courriel et les documents qui lui sont joints peuvent contenir des
informations confidentielles ou ayant un caract�re priv�. S’ils ne vous sont
pas destin�s, nous vous signalons qu’il est strictement interdit de les
divulguer, de les reproduire ou d’en utiliser de quelque mani�re que ce
soit le contenu. Si ce message vous a �t� transmis par erreur, merci d’en
informer l’exp�diteur et de supprimer imm�diatement de votre syst�me
informatique ce courriel ainsi que tous les documents qui y sont attach�s."

" This e-mail and any attached documents may contain confidential or
proprietary information. If you are not the intended recipient, you are
notified that any dissemination, copying of this e-mail and any attachments
thereto or use of their contents by any means whatsoever is strictly
prohibited. If you have received this e-mail in error, please advise the
sender immediately and delete this e-mail and all attached documents
from your computer system."