Granting rights to queues

RT Users
1

Hi,

When I try to use the web interface to grant “Create ticket” rights (or any
other right) to a queue, I get:

System Error. right not granted

But it does put the right in the right side with a checkbox. I can then click
the checkbox and submit to remove the right just fine. Also, it doesn’t seem
to actually grant the rights either, because if I goto a non-priv user, they
cannot see the queue to be able to submit tickets, the pop-up is empty.

I’m using 1.3.78. Any ideas?

Thanks,
-Robert

2

This sounds like it’s caused by the same msql-mysql-modules issue that caused your other problem.On Tue, May 22, 2001 at 10:37:16AM -0700, Robert Shaw wrote:

Hi,

When I try to use the web interface to grant “Create ticket” rights (or any
other right) to a queue, I get:

System Error. right not granted

But it does put the right in the right side with a checkbox. I can then click
the checkbox and submit to remove the right just fine. Also, it doesn’t seem
to actually grant the rights either, because if I goto a non-priv user, they
cannot see the queue to be able to submit tickets, the pop-up is empty.

I’m using 1.3.78. Any ideas?

Thanks,
-Robert

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