in short: Is it possible to grant SeeCustomField-rights for one CF dependent on a queue ?
Long: We have some (external, customer) privileged users working with their queue.
Also, we have a ticket CF named “Summary”. In their queue, the users are able to see/modify this CF.
Beside of this, our privileged user can also create tickets in other internal queues.
I grant them the ShowTicket-right. Fine.
But they have also access/see the Summary-CF from tickets located in our internal queue - this is not fine.
Is it possible (for CF Summary) to
- grant SeeCustomField-right to our privileged users concerning tickets located in their queue but
- not grant SeeCustomField-right to tickets located in other queues?
smime.p7s (2.23 KB)