Grant resolve right to requestors

RT Users
1

Hi,

Is it possible to grant the resolve right (only) to requestors ? I
want to allow self service users to create tickets, reply to tickets,
and resolve them.

I’m afraid I need ModifyTicket right, and I don’t want to allow
requestors to change rights to something else (especially deleted).

Thanks,
L.B.

2

Hi,
Sure just grant the resolve right only to pseudo group requestors
Torsten

----- Originalnachricht -----

Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark Reinhardt, Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne & Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael KuehneVon: rt-users-bounces@lists.bestpractical.com rt-users-bounces@lists.bestpractical.com
An: rt-users RT-Users@lists.bestpractical.com
Gesendet: Tue Feb 02 12:59:23 2010
Betreff: [rt-users] Grant resolve right to requestors

Hi,

Is it possible to grant the resolve right (only) to requestors ? I
want to allow self service users to create tickets, reply to tickets,
and resolve them.

I’m afraid I need ModifyTicket right, and I don’t want to allow
requestors to change rights to something else (especially deleted).

Thanks,
L.B.
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