Grant access to tickets to a group of people when created by one of them

RT Users
1

Hello,

I need to grant access to 10 different users (each one has his RT
account) to any ticket opened by one of them. They just want to have
access, not to receive emails, so adding them as admincc or requestor
in a scrip is not sufficient.

Any idea regarding the best way to implement this ?

Many thanks !
L.B.

2

LB,

There is alot of info you’re not giving us. Like, when you say “open”,
does that mean they are “owners”? To “open” a ticket, you must change
the status and therefore they have the “ModifyTicket” right. In most
installations I’ve seen, they only allow the “owner” to Modify a ticket
because it keeps users from changing things on a ticket without others
knowing, so your workflow info is important. Also, are all these tickets
in the same Queue? Another thing, what notification scrips are there at
the Global/Queue level?

Kenn
LBNLOn 12/6/2009 10:41 PM, L B wrote:

Hello,

I need to grant access to 10 different users (each one has his RT
account) to any ticket opened by one of them. They just want to have
access, not to receive emails, so adding them as admincc or requestor
in a scrip is not sufficient.

Any idea regarding the best way to implement this ?

Many thanks !