One of the biggest complaints amongst our users of RT is that if you
want to go back to a queue’s listing when looking at a ticket, you
have to go ‘Home’ and then click on the queue.
I’m trying to get a dropdown menu working a la "New ticket in"
functionality, except jump to a queue listing, with the same search
restrictions as are provided in the Quicksearch box, when Home.
Before I venture too far, has anyone else done this?