Going back to queue page?

hi
i just upgraded to 3.2.2, and found one thing just terrible.
we have a lot of queues.
so, when i press “Home” i see the list.
then i click on a queue name and it transferrs me to queue page
(basically search for "queue = ‘something’ and (status = ‘open’ or
status = ‘new’)).
great.
i open a ticket, and on ticket page, press “Show results” in hope it
will move me to queue page, but NO ! it doesn’t.
it shows no tickets.
what’s more - in 3.0.6 i could click on “Tickets” and get back to queue
page, but in 3.2.2 it also doesn’t work.
so basically i[m stuck with going “Home” and then rechoosing queue.

am i missing something really obvious or is it really that screwed?

best regards

depesz

hubert lubaczewski
Network Operations Center
Eo Networks Sp. z o.o.

signature.asc (189 Bytes)

hi
i just upgraded to 3.2.2, and found one thing just terrible.

i open a ticket, and on ticket page, press “Show results” in hope it
will move me to queue page, but NO ! it doesn’t.
it shows no tickets.
what’s more - in 3.0.6 i could click on “Tickets” and get back to queue
page, but in 3.2.2 it also doesn’t work.

same problem here, it’s really annoying.

cheers
aurel

Yes it doesn’t read the Session stored query in the distributed version of
"Search/Results.html". I can’t remember what I did exactly so I’ve attached the
copy I use. Plonk it in “local/html/Search/” so as not to overwrite the
distributed copy and it’ll sort that issue.

I think there’s something fundamentally wrong with the session handling however
and I’m sure fixes will make their way into the release.

Aurel Schwarzentruber wrote:> On Thursday October 7 2004 17:22, hubert lubaczewski wrote:

hi
i just upgraded to 3.2.2, and found one thing just terrible.

i open a ticket, and on ticket page, press “Show results” in hope it
will move me to queue page, but NO ! it doesn’t.
it shows no tickets.
what’s more - in 3.0.6 i could click on “Tickets” and get back to queue
page, but in 3.2.2 it also doesn’t work.

same problem here, it’s really annoying.

cheers
aurel


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com

With regards,

Say_Ten

This e.mail is private and confidential between Multiplay (UK) Ltd. and the person or entity to whom it is addressed. In the event of misdirection, the recipient is prohibited from using, copying, printing or otherwise disseminating it or any information contained in it.

In the event of misdirection, illegible or incomplete transmission please telephone (023) 8024 3137
or return the E.mail to postmaster@multiplay.co.uk.

Results.html (3.26 KB)

I think there’s something fundamentally wrong with the session handling
however and I’m sure fixes will make their way into the release.

Hm? Want to clarify that a bit?

Jesse

“Fundamentally wrong” is completetly the wrong phrase to use. There’s nothing
fundamentally wrong with it, just a bit late when I wrote the e-mail. However
it does appear that it’s either not getting set in places or read in places.
For example, there’s the Search/Results.html thing where it wasn’t reading the
session variable back in. However I also get the stored ticket list get’s stuck
if I’ve been inactive for a while. I click the queue from the home page and the
next and prev buttons aren’t there as the ticket list session is not matching
the search results.

I don’t know if somethings changed within the Apache::Session module or not, as
I do have 1.6 installed, later than the requirements.

Jesse Vincent wrote:

I think there’s something fundamentally wrong with the session handling
however and I’m sure fixes will make their way into the release.

Hm? Want to clarify that a bit?

Jesse

With regards,

Say_Ten

This e.mail is private and confidential between Multiplay (UK) Ltd. and the person or entity to whom it is addressed. In the event of misdirection, the recipient is prohibited from using, copying, printing or otherwise disseminating it or any information contained in it.

In the event of misdirection, illegible or incomplete transmission please telephone (023) 8024 3137
or return the E.mail to postmaster@multiplay.co.uk.

Yes it doesn’t read the Session stored query in the distributed version of
"Search/Results.html". I can’t remember what I did exactly so I’ve
attached the copy I use. Plonk it in “local/html/Search/” so as not to
overwrite the distributed copy and it’ll sort that issue.
I think there’s something fundamentally wrong with the session handling
however and I’m sure fixes will make their way into the release.

i kind’of inserted you’r correction in my rt (kind of, because the
differences were huge (did you made your Results.html based on 3.2.2?),
but i foudn that the important thing was probably:
$Query = $session{‘tickets’}->Query();

so, i inserted it into my copy of Results.html from 3.2.2, and it didn’t
work.
yet, i found something rather interesting.
i made a search using query builder.
then i clicked on “home”, then choosed some queue, and entered a ticket.
then i clicked on “show results” - to tst if it will bring back the
queue page, but it didn’t. instead it redirected to me to page with
results of earlier search from query builder!
it looks like rt is treating “queue pages” not as searchs - despite the
fact that they are searches in fact!
something is really wicked here.

depesz

hubert lubaczewski
Network Operations Center
Eo Networks Sp. z o.o.

signature.asc (189 Bytes)

Mine’s based on the 3.2.1, I haven’t got round to upgrading at this point. But
that does look like the line I added indeed.

hubert lubaczewski wrote:> On Thu, Oct 07, 2004 at 09:56:55PM +0100, Matthew Cheale wrote:

Yes it doesn’t read the Session stored query in the distributed version of
"Search/Results.html". I can’t remember what I did exactly so I’ve
attached the copy I use. Plonk it in “local/html/Search/” so as not to
overwrite the distributed copy and it’ll sort that issue.
I think there’s something fundamentally wrong with the session handling
however and I’m sure fixes will make their way into the release.

i kind’of inserted you’r correction in my rt (kind of, because the
differences were huge (did you made your Results.html based on 3.2.2?),
but i foudn that the important thing was probably:
$Query = $session{‘tickets’}->Query();

so, i inserted it into my copy of Results.html from 3.2.2, and it didn’t
work.
yet, i found something rather interesting.
i made a search using query builder.
then i clicked on “home”, then choosed some queue, and entered a ticket.
then i clicked on “show results” - to tst if it will bring back the
queue page, but it didn’t. instead it redirected to me to page with
results of earlier search from query builder!
it looks like rt is treating “queue pages” not as searchs - despite the
fact that they are searches in fact!
something is really wicked here.

depesz



http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com

With regards,

Say_Ten

This e.mail is private and confidential between Multiplay (UK) Ltd. and the person or entity to whom it is addressed. In the event of misdirection, the recipient is prohibited from using, copying, printing or otherwise disseminating it or any information contained in it.

In the event of misdirection, illegible or incomplete transmission please telephone (023) 8024 3137
or return the E.mail to postmaster@multiplay.co.uk.