Go back after merging one ticket in another

RT Users
1

Is there a way to go back when using the merge into another ticket
relation. Or at least, I would like to change the target ticket (I
looked at the database and found th links table, but it doesn’t semms to
be the only place to change such thinks).

Emmanuel Lacour ------------------------------------ Easter-eggs
44-46 rue de l’Ouest - 75014 Paris - France - M�tro Gait�
Phone: +33 (0) 1 43 35 00 37 - Fax: +33 (0) 1 41 35 00 76
mailto:elacour@easter-eggs.com - http://www.easter-eggs.com

2

Is there a way to go back when using the merge into another ticket
relation. Or at least, I would like to change the target ticket (I
looked at the database and found th links table, but it doesn’t semms to
be the only place to change such thinks).

I changed the target id in links tables (target,localtarget,localbase)
and the effectiveid in tickets table and it seems to works. Anyone can
confirm that I didn’t forget something?

Emmanuel Lacour ------------------------------------ Easter-eggs
44-46 rue de l’Ouest - 75014 Paris - France - M�tro Gait�
Phone: +33 (0) 1 43 35 00 37 - Fax: +33 (0) 1 41 35 00 76
mailto:elacour@easter-eggs.com - http://www.easter-eggs.com

3

Emmanuel Lacour wrote:> On Tue, Jan 11, 2005 at 11:53:45AM +0100, Emmanuel Lacour wrote:

Is there a way to go back when using the merge into another ticket
relation. Or at least, I would like to change the target ticket (I
looked at the database and found th links table, but it doesn’t semms to
be the only place to change such thinks).

I changed the target id in links tables (target,localtarget,localbase)
and the effectiveid in tickets table and it seems to works. Anyone can
confirm that I didn’t forget something?

Now, you also should review owner, cc, admincc fields for both tickets.
You can do it with WebUI.

4

Now, you also should review owner, cc, admincc fields for both tickets.
You can do it with WebUI.

Done, thank you :slight_smile:

Emmanuel Lacour ------------------------------------ Easter-eggs
44-46 rue de l’Ouest - 75014 Paris - France - M�tro Gait�
Phone: +33 (0) 1 43 35 00 37 - Fax: +33 (0) 1 41 35 00 76
mailto:elacour@easter-eggs.com - http://www.easter-eggs.com

5

Emmanuel Lacour wrote:> On Tue, Jan 11, 2005 at 05:47:50PM +0300, Ruslan U. Zakirov wrote:

Now, you also should review owner, cc, admincc fields for both tickets.
You can do it with WebUI.

Done, thank you :slight_smile:

Can you post step-by-step instructions on wiki? It would be great.
Unmerge operation can’t be well automated, but unfortunately required
from time to time.

Best regards. Ruslan.

6

Can you post step-by-step instructions on wiki? It would be great.
Unmerge operation can’t be well automated, but unfortunately required
from time to time.

Done, in the FAQ, in DATABASE section (last QA).

Emmanuel Lacour ------------------------------------ Easter-eggs
44-46 rue de l’Ouest - 75014 Paris - France - M�tro Gait�
Phone: +33 (0) 1 43 35 00 37 - Fax: +33 (0) 1 41 35 00 76
mailto:elacour@easter-eggs.com - http://www.easter-eggs.com