GMT still being used as date after updating Config?

RT Users
1

I have an issue with the date/time stamp on a ticket at generation. It
appears to still use GMT on the Database side (MySQL) even after I
configured RT_Config.pm to Eastern (US) Standard Time?

I clear Mason Data and rebooted Apache still records new tickets as
GMT instead of Eastern.

Any suggestions?

Version is 3.6.x (heavly modified) of RT + RTFM.

-Mark Grob

2

I have an issue with the date/time stamp on a ticket at generation. It
appears to still use GMT on the Database side (MySQL) even after I
configured RT_Config.pm to Eastern (US) Standard Time?

That’s correct. RT uses GMT internally so that when you set your local
timezone, the dates shift in the UI but aren’t wrong.

I clear Mason Data and rebooted Apache still records new tickets as
GMT instead of Eastern.

Any suggestions?

Version is 3.6.x (heavly modified) of RT + RTFM.

(When you come up to 3.8, your users will all be able to set their own
timezones independently, which is another important reason to keep
internal dates in something ‘standard’)

-Jesse