Global Scrip, but individually removeable?

RT Users
1

I’ve got version 3.2.3 right now.

Let’s say I have a global scrip that I want to apply to MOST of the queues
but not all. The only way I can see to do this is to delete the scrip from
the global scrip place and then recreate it one by one for all the queues
except the one or two I don’t want it in.

A nifty feature would be, when you are looking at the scrips for a
particular queue, next to each global scrip in the upper group, have a radio
or dropdown to enable or disable that (not-so-global-anymore) scrip from
that particular queue, yet let all the other queues have it.

Thank you for your time,

Peter

2

At Wednesday 5/10/2006 09:57 PM, Peter Collins wrote:

I’ve got version 3.2.3 right now.

Let’s say I have a global scrip that I want to apply to MOST of the queues
but not all. The only way I can see to do this is to delete the scrip from
the global scrip place and then recreate it one by one for all the queues
except the one or two I don’t want it in.

A nifty feature would be, when you are looking at the scrips for a
particular queue, next to each global scrip in the upper group, have a radio
or dropdown to enable or disable that (not-so-global-anymore) scrip from
that particular queue, yet let all the other queues have it.

Thank you for your time,

Peter

There’s an add-on to do this. Check the wiki under
Contributions/Other/Dirk Pape.

Steve

3

At Wednesday 5/10/2006 09:57 PM, Peter Collins wrote:

I’ve got version 3.2.3 right now.

Let’s say I have a global scrip that I want to apply to MOST of the queues
but not all. The only way I can see to do this is to delete the scrip from
the global scrip place and then recreate it one by one for all the queues
except the one or two I don’t want it in.

A nifty feature would be, when you are looking at the scrips for a
particular queue, next to each global scrip in the upper group, have a
radio
or dropdown to enable or disable that (not-so-global-anymore) scrip from
that particular queue, yet let all the other queues have it.

One trick you can use is that a queue-specific template named the same
as a global template will override the global one. so you could create a
queue-specific “Autoreply”, say, that had “To: nobody@localhost\nCc:
nobody@localhost\nBcc: nobody@localhost\n\n” and nothing else. I think
that would inhibit mail sending for just that queue.

4

Peter Collins wrote:

I’ve got version 3.2.3 right now.

Let’s say I have a global scrip that I want to apply to MOST of the queues
but not all. The only way I can see to do this is to delete the scrip from
the global scrip place and then recreate it one by one for all the queues
except the one or two I don’t want it in.

A nifty feature would be, when you are looking at the scrips for a
particular queue, next to each global scrip in the upper group, have a radio
or dropdown to enable or disable that (not-so-global-anymore) scrip from
that particular queue, yet let all the other queues have it.

Thank you for your time,

Peter

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I agree with Peter. This would be a good feature. Also, has anyone
noticed that when you create a ticket using Quick ticket creation the
ticket does NOT get a requestor put in?

Kenn

5

Quoth Stephen Turner (sturner@MIT.EDU):

There’s an add-on to do this. Check the wiki under Contributions/Other/Dirk Pape.

So, Dirk’s add-on says it’s for 3.2 (and earlier). Has anyone tested
this with 3.4.5?

I mailed Dirk last week but have yet to hear back from him.
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