Give to user on ticket create?

Is there a way (scrip, etc.) to give a ticket to a user on creation in a
particular queue? This would allow tickets that go into queues that are
managed by only one person to not require the (in this case) unecessary
step of taking the ticket.

Justin Clayton
VLSI Research System Administrator
University of Washington
Electrical Engineering Dept
justincl@u.washington.edu
206/543.2523 EE/CSE 307F

I would just like to say that’s a great question. In fact, I was just going to ask the same question :stuck_out_tongue: It would seem a pretty good idea because I need to automatically assign queues to certain people too.On Tue, 19 Feb 2002 13:05:50 -0800 (PST) “justin m. clayton” justincl@u.washington.edu wrote:

Is there a way (scrip, etc.) to give a ticket to a user on creation in a
particular queue? This would allow tickets that go into queues that are
managed by only one person to not require the (in this case) unecessary
step of taking the ticket.


Justin Clayton
VLSI Research System Administrator
University of Washington
Electrical Engineering Dept
justincl@u.washington.edu
206/543.2523 EE/CSE 307F


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Paul Burkett
ATG Intern
http://www.red-fusion.org/

Is there a way (scrip, etc.) to give a ticket to a user on creation in a
particular queue? This would allow tickets that go into queues that are
managed by only one person to not require the (in this case) unecessary
step of taking the ticket.

There’s an AutoAssign contrib hanging around the contribs area on
fsck.com. If I had a working NIS server right now I’d give you an
exact URL, but I don’t, so I haven’t. :slight_smile:

-Rich

Rich Lafferty --------------±----------------------------------------------
Ottawa, Ontario, Canada | Save the Pacific Northwest Tree Octopus!
http://www.lafferty.ca/ | http://zapatopi.net/treeoctopus.html
rich@lafferty.ca -----------±----------------------------------------------

Yea, here’s the link…

http://www.fsck.com/pub/rt/contrib/2.0/On Tue, 19 Feb 2002 16:56:28 -0500 Rich Lafferty rich+rt@lafferty.ca wrote:

On Tue, Feb 19, 2002 at 01:05:50PM -0800, justin m. clayton (justincl@u.washington.edu) wrote:

Is there a way (scrip, etc.) to give a ticket to a user on creation in a
particular queue? This would allow tickets that go into queues that are
managed by only one person to not require the (in this case) unecessary
step of taking the ticket.

There’s an AutoAssign contrib hanging around the contribs area on
fsck.com. If I had a working NIS server right now I’d give you an
exact URL, but I don’t, so I haven’t. :slight_smile:

-Rich


Rich Lafferty --------------±----------------------------------------------
Ottawa, Ontario, Canada | Save the Pacific Northwest Tree Octopus!
http://www.lafferty.ca/ | http://zapatopi.net/treeoctopus.html
rich@lafferty.ca -----------±----------------------------------------------


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Paul Burkett
ATG Intern
http://www.red-fusion.org/

Yea, here’s the link…

http://www.fsck.com/pub/rt/contrib/2.0/

AutoAssign sounds very useful.

I’ve never tried installing these add-ons before - there is an
AutoAssign.pm and an AutoAssign.pm.insertdata file in the above
directory. There is also a README, but that doesn’t describe the
installation process.

What do I need to do to get this installed and working/configurable?
Don’t see anything in the docs …

Dave.
Dave Ewart
Dave.Ewart@cancer.org.uk
Computing Manager, Epidemiology Unit, Oxford
Cancer Research UK
PGP: CC70 1883 BD92 E665 B840 118B 6E94 2CFD 694D E370

I’ve never tried installing these add-ons before - there is an
AutoAssign.pm and an AutoAssign.pm.insertdata file in the above
directory. There is also a README, but that doesn’t describe the
installation process.

What do I need to do to get this installed and working/configurable?
Don’t see anything in the docs …

http://lists.fsck.com/pipermail/rt-users/2002-February/006509.html might
help.

Your main thing is:

If its a ScripCondition, it goes in lib/RT/Condition/

If its a ScripAction, it goes in lib/RT/Action/

If theres an insert_{condition,action} script with it, running
this will do the relevant magic with the SQL tables so you can
actually use the Scrip{Condition,Action}

Regards,

                         Bruce Campbell                            RIPE
               Systems/Network Engineer                             NCC
             www.ripe.net - PGP562C8B1B                      Operations