Getting Permission Denied when Requestor replies to his own ticket

When a requester creates a ticket and posts a reply to his own ticket
the system is returning Permission Denied

Any ideas ?

Thanks
Amitabh

Amitabh Mitra wrote:

When a requester creates a ticket and posts a reply to his own ticket
the system is returning Permission Denied

Any ideas ?

  1. Requestor role has no right ‘ReplyToTicket’
  2. User used different email addresses when created ticket and replied.

http://wiki.bestpractical.com/?Rights