Getting Notifications & New Mails

RT Users
1

Hi,

I’ve to things I’m unable to find out how to get them:

  1. I want to see in “10 highest priority tickets I own” when there is a
    new message waiting for a response.

  2. I need a “non mail” notification when ever a new message arrives by
    preferably XMPP.

Can some one please help?

TIA
Matthias

MHC SoftWare GmbH
Fichtera 17
96274 Itzgrund/Germany

voice: +49-(0)9533-92006-0
fax: +49-(0)9533-92006-6
e-mail: info@mhcsoftware.de

HR Coburg: B2242
Geschï¿œftsfï¿œhrer: Matthias Henze

2

Hi,

I’ve to things I’m unable to find out how to get them:

  1. I want to see in “10 highest priority tickets I own” when there is a
    new message waiting for a response.

There are setting for that in RT4 (look for “UnRead” in the RT config file
help.
(and make sure to modify RT_SiteConfig, not RT_Config)

  1. I need a “non mail” notification when ever a new message arrives by
    preferably XMPP.

You can accomplish that by using a scrip. The default one uses a built-in
“email” notification. If you can send XMPP notification from perl, you can
build a scrip that will do that exact same thing in RT.

Jok