Getting names/values for all custom fields attached to a ticket

RT Users
1

Hello,

In the Perl API, how do I get the names/values of all custom fields
attached to a ticket? I looked at the documentation, but I only see ways
to check for custom fields globally, not how to get a list of all the
custom fields that apply to a single ticket.

I am using 3.8.

Thanks!

Chris

2

Hello,

In the Perl API, how do I get the names/values of all custom fields
attached to a ticket? I looked at the documentation, but I only see
ways to check for custom fields globally, not how to get a list of
all the custom fields that apply to a single ticket.

my $Ticket = RT::Ticket->new( $CurrentUser );
$Ticket->Load(ID);

my $CustomFields = $Ticket->CustomFields;

while (my $CustomField = $CustomFields->Next) {
print $CustomField->Name.“: “.$CustomField->Content.”\n”;
}

without testing, it should looks like this :wink:

Easter-eggs Spécialiste GNU/Linux
44-46 rue de l’Ouest - 75014 Paris - France - Métro Gaité
Phone: +33 (0) 1 43 35 00 37 - Fax: +33 (0) 1 43 35 00 76
mailto:elacour@easter-eggs.com - http://www.easter-eggs.com

3

Hi Emmanuel,

Thanks for your great reply!

Emmanuel Lacour writes:

my $CustomFields = $Ticket->CustomFields;

This works, but I don’t see it documented here0. Is that expected?

while (my $CustomField = $CustomFields->Next) {
print $CustomField->Name.“: “.$CustomField->Content.”\n”;
}

This only partially works as “Content” is not a known method.

I also tried calling the custom field name as a method on the ticket
object, since many other fields work that way, but that didn’t work (no
such method).

I will keep on looking, and if you have any other suggestions I would be
very eager to hear them :slight_smile:

Thank you!

Chris

4

I think I eventually found what I want[0]:

$ticket->CustomFieldValuesAsString($custom_field_name);

However, on my version of RT this says:

RT::ticket::CustomFieldValuesAsString Unimplemented in main. (rt-dump.pl line 91)

Any ideas? :slight_smile:

0: RT::Record - RT 3.8.17 Documentation - Best Practical

5

I think I eventually found what I want[0]:

$ticket->CustomFieldValuesAsString($custom_field_name);

$ticket->FirstCustomFieldValue($custom_field_name);

looks what you’re lookign for :wink:

RT::Ticket is based on RT::Record, so you can user every methods
available on this last one on a ticket.

Easter-eggs Spécialiste GNU/Linux
44-46 rue de l’Ouest - 75014 Paris - France - Métro Gaité
Phone: +33 (0) 1 43 35 00 37 - Fax: +33 (0) 1 43 35 00 76
mailto:elacour@easter-eggs.com - http://www.easter-eggs.com

6

Emmanuel Lacour writes:

$ticket->FirstCustomFieldValue($custom_field_name);

Dude, that totally works! Thanks so much for your help, I owe you one!