Getting CustomField 'Sort' order in Scrip

RT Users
1

Hi,

Am trying to do a select-a-worded-priority for our interface and have set the sort order to the numeric priority values, but I can’t figure out how to get the sort order from a Scrip on the queue so I can set the ticket’s Priority ($ticket->SetPriority(xxx)).

Is there a way using ObjectCustomFieldValues or just CustomFieldValues, instead of having to write a hash-map of word-to-number?

Stuart J. Browne
Senior Unix Administrator, Network Administrator
AusRegistry Pty Ltd
Level 8, 10 Queens Road
Melbourne. Victoria. Australia. 3004.
Ph: +61 3 9866 3710
Fax: +61 3 9866 1970
Email: stuart.browne@ausregistry.com.au
Web: www.ausregistry.com.au

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2

Am trying to do a select-a-worded-priority for our interface and
have set the sort order to the numeric priority values, but I can’t
figure out how to get the sort order from a Scrip on the queue so I
can set the ticket’s Priority ($ticket->SetPriority(xxx)).

Have you seen RT-Extension-PriorityAsString ?

Is there a way using ObjectCustomFieldValues or just
CustomFieldValues, instead of having to write a hash-map of
word-to-number?

You can iterate through the CustomFieldValues collection from a CF and
request ->SortOrder, or you could just load columns directly.

-kevin