Getting at custom fields in tickets

Hi All!

I have been struggling today tring to get a hold of the custom fields
that are associated with my tickets in a particluar queue. I can get to
the RT::ObjectCustomFieldValues, but cannot step back to
RT::ObjectCustomFielfdValue! How to proceed? I have a toy script below
to see what I am talking about.

Thank you very much. This group does good things for me.

#!/usr/local//rt/perl/bin/perl -w

use strict;

use lib “/usr/local/rt/lib”;
use RT::Interface::CLI qw(CleanEnv);

use RT::Ticket;



my$tObj = new RT::Ticket($RT::SystemUser);

I have a ticket and need to update the custom fields

I can locate a RT::ObjectCustomFieldValues object

in the ticket, but cannot get back to the interface

that allows me to change the content, the

RT::ObjectCustomFieldValue object!.

How to proceed?

my $eId = 1; # ticket number Id

print “this ticket exists: $ret\n”;

my$cfObj = $tObj->CustomFieldValues(‘Room’);
print “cfObj = $cfObj\n”;
($ret,$msg) = $cfObj->SetContent(‘101’);
print “(ret,msg) = ($ret)($msg)\n”;
---- output ----
cfObj = RT::ObjectCustomFieldValues=HASH(0xa2e133c)
[Wed Nov 16 22:55:19 2005] [crit]: Can’t locate object method
"SetContent" via package “RT::ObjectCustomFieldValues” at
./ line 33.
---- end of output -----

Craig Stevenson
|| | 918-456-5511x5955
|| Northeastern State University
|| 601 N. Grand | Tahlequah, Oklahoma 74464-2399