Hi All!
I have been struggling today tring to get a hold of the custom fields
that are associated with my tickets in a particluar queue. I can get to
the RT::ObjectCustomFieldValues, but cannot step back to
RT::ObjectCustomFielfdValue! How to proceed? I have a toy script below
to see what I am talking about.
Thank you very much. This group does good things for me.
—script—
#!/usr/local//rt/perl/bin/perl -w
use strict;
use lib “/usr/local/rt/lib”;
use RT::Interface::CLI qw(CleanEnv);
use RT::Ticket;
RT::LoadConfig();
RT::Init();
my$ret;
my$msg;
my$tObj = new RT::Ticket($RT::SystemUser);
I have a ticket and need to update the custom fields
I can locate a RT::ObjectCustomFieldValues object
in the ticket, but cannot get back to the interface
that allows me to change the content, the
RT::ObjectCustomFieldValue object!.
How to proceed?
my $eId = 1; # ticket number Id
$ret=$tObj->Load($eId);
print “this ticket exists: $ret\n”;
my$cfObj = $tObj->CustomFieldValues(‘Room’);
print “cfObj = $cfObj\n”;
($ret,$msg) = $cfObj->SetContent(‘101’);
print “(ret,msg) = ($ret)($msg)\n”;
---- output ----
cfObj = RT::ObjectCustomFieldValues=HASH(0xa2e133c)
[Wed Nov 16 22:55:19 2005] [crit]: Can’t locate object method
“SetContent” via package “RT::ObjectCustomFieldValues” at
./rt-set-tickets-test.pl line 33.
(/usr/local/rt/lib/RT.pm:295)
---- end of output -----
Craig Stevenson
|| stevensc@nsuok.edu | 918-456-5511x5955
|| Northeastern State University
|| 601 N. Grand | Tahlequah, Oklahoma 74464-2399