Getting Approvals working in RT 3.0.11-1

G’day,

Using RT 3.0.11-1, I have set up a scrip in my incoming queue that is:

On Create, Create Tickets with Template:

===Create-Ticket:ticket_resolution
Depended-On-By: TOP
Queue: Approvals 
Content: Someone has set an Incoming Batch ticket's state to Resolved. 
You should review and approve it (or deny it) as necessary.
ENDOFCONTENT

I have read Appendix 5 thoroughly, and also reviewed the helpful notes at
http://wiki.bestpractical.com/index.cgi?ApprovalCreation

But I still can’t get anything to show up when I click approvals.

I have gone into the __Approval queue and given root all permissions on tickets
in that queue, but that seems to make now difference.

I’m actually trying to get this to work on a User Defined Condition:

return undef
unless
(
($self->TicketObj->FirstCustomFieldValue('state') =~ /Resolved/i) ||
($self->TicketObj->Status() =~ /resolved/i)
);
return 1;

But to isolate the problem I’ve testing this with a simple On Create, and it
produces the same results–or lack thereof.

What am I doing wrong?

Thanks,

Jens

No one knows anything about Approvals out there?

Any help would be most appreciated…

Hi!

I had the same problem. The docu seems to be a little bit broken :wink:
Now I have it “working” with the following Template:

===Create-Ticket: codereview
Depended-On-By: TOP
Queue: Approvals
Type: Approval
Content: Someone has created a ticket. you should review and approve it,
so they can finish their work
ENDOFCONTENT

It looks like the “Type” thing is very important.

bye!

Jens Porup wrote:> On Mon, Jul 12, 2004 at 03:20:10PM +1000, Jens Porup wrote:

No one knows anything about Approvals out there?

Any help would be most appreciated…

G’day,

Using RT 3.0.11-1, I have set up a scrip in my incoming queue that is:

On Create, Create Tickets with Template:

===Create-Ticket:ticket_resolution
Subject: Approve Resolved for ticket {$Tickets{‘TOP’}->Subject}
Depended-On-By: TOP
Queue: Approvals
Cc: jensp@strategicdata.com.au
Content: Someone has set an Incoming Batch ticket’s state to Resolved.
You should review and approve it (or deny it) as necessary.
ENDOFCONTENT

I have read Appendix 5 thoroughly, and also reviewed the helpful notes at
http://wiki.bestpractical.com/index.cgi?ApprovalCreation

But I still can’t get anything to show up when I click approvals.

I have gone into the __Approval queue and given root all permissions on tickets
in that queue, but that seems to make now difference.

I’m actually trying to get this to work on a User Defined Condition:

return undef
unless
(
($self->TicketObj->FirstCustomFieldValue(‘state’) =~ /Resolved/i) ||
($self->TicketObj->Status() =~ /resolved/i)
);
return 1;

But to isolate the problem I’ve testing this with a simple On Create, and it
produces the same results–or lack thereof.

What am I doing wrong?

Thanks,

Jens


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Be sure to check out the RT wiki at http://wiki.bestpractical.com