Using RT 3.0.11-1, I have set up a scrip in my incoming queue that is:
On Create, Create Tickets with Template:
===Create-Ticket:ticket_resolution Depended-On-By: TOP Queue: Approvals Content: Someone has set an Incoming Batch ticket's state to Resolved. You should review and approve it (or deny it) as necessary. ENDOFCONTENT
I have read Appendix 5 thoroughly, and also reviewed the helpful notes at
But I still can’t get anything to show up when I click approvals.
I have gone into the __Approval queue and given root all permissions on tickets
in that queue, but that seems to make now difference.
I’m actually trying to get this to work on a User Defined Condition:
return undef unless ( ($self->TicketObj->FirstCustomFieldValue('state') =~ /Resolved/i) || ($self->TicketObj->Status() =~ /resolved/i) ); return 1;
But to isolate the problem I’ve testing this with a simple On Create, and it
produces the same results–or lack thereof.
What am I doing wrong?