Getting an internal server error

RT Users
1

I recently reinstalled rt2 (under the specific user that I had created for
it) and i get apache and mysql started and when I try to go to the rt page
i get an internal server error. I know that this error is very general but
I was wondering what the best way to debug it is. ( i installed rt the same
way I did before and it worked fine before.)
any tips would be nice thanks :slight_smile:

John

<>< Proverbs 3:5 “Trust in the Lord with all your heart and lean not on
your own understanding;”

2

John Gedeon writes:

I recently reinstalled rt2 (under the specific user that I had created
for it) and i get apache and mysql started and when I try to go to the
rt page i get an internal server error. I know that this error is very
general but

indeed… :wink:

I was wondering what the best way to debug it is. ( i installed rt the
same way I did before and it worked fine before.)
any tips would be nice thanks :slight_smile:

does the apache error-log contain anything useful ?
“500 internal server error” normaly just means that the script didn’t send
the expected headers but instead generated an error-message.
This error-message is sent to the error-logfile of the webserver.

cheers,
Rainer

Rainer Duffner Munich
rainer@ultra-secure.de Germany
http://www.i-duffner.de Freising
When shall we three meet again
In thunder, lightning, or in rain?

3

The error msg is as follows.
I figure some permissions are wrong but I cant figure out where. any
suggestions.

[Tue Nov 19 12:36:04 2002] [crit] (13)Permission denied: FastCGI: can’t
create server “/local/mnt/workspace/rt/rt2/bin/mason_handler.fcgi”: bind()
failed [/tmp/fcgi/a3924eb951d3d76506f71e8f0015751f]

At 10:29 AM 11/19/2002, Rainer Duffner wrote:

John Gedeon writes:

I recently reinstalled rt2 (under the specific user that I had created
for it) and i get apache and mysql started and when I try to go to the rt
page i get an internal server error. I know that this error is very
general but

indeed… :wink:

I was wondering what the best way to debug it is. ( i installed rt the
same way I did before and it worked fine before.)
any tips would be nice thanks :slight_smile:

does the apache error-log contain anything useful ?
“500 internal server error” normaly just means that the script didn’t send
the expected headers but instead generated an error-message.
This error-message is sent to the error-logfile of the webserver.

cheers,
Rainer

–

Rainer Duffner                   Munich
rainer@ultra-secure.de          Germany
http://www.i-duffner.de        Freising
========================================
   When shall we three meet again
 In thunder, lightning, or in rain?

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<>< Proverbs 3:5 “Trust in the Lord with all your heart and lean not on
your own understanding;”

4

Message: 3
Date: Tue, 19 Nov 2002 12:40:41 -0800
To: rt-users@fsck.com
From: John Gedeon jgedeon@qualcomm.com
Subject: Re: [rt-users] Re: Getting an internal server error

The error msg is as follows.
I figure some permissions are wrong but I cant figure out where. any
suggestions.

[Tue Nov 19 12:36:04 2002] [crit] (13)Permission denied: FastCGI: can’t
create server “/local/mnt/workspace/rt/rt2/bin/mason_handler.fcgi”: bind()
failed [/tmp/fcgi/a3924eb951d3d76506f71e8f0015751f]

I am pretty sure you can fix this by giving your user(apache?) rwx
privileges to the /tmp directories(recursive).
So a chmod 777 might do the trick, but I think that should basically be
what your permissions are set to anyways on /tmp. What are your current
permissions on /tmp?