Getting a clean ticket history

RT Users
1

Is there a way to copy/paste, export, or some other means a ticket’s entire history?

I searched around the archives and didn’t find anything that would work for me.

I tried to forward a ticket to my email address hoping that would work, but it didn’t include comments. It was also a mess of attached messages, not a single listing.

I also tried installing the windows “generic / text” printer driver and the output rendered terribly (not surprising).

Thanks,
Brent

2

Is there a way to copy/paste, export, or some other means a ticket’s
entire history?

$ /opt/rt3/bin/rt show ticket/123456/history

I searched around the archives and didn’t find anything that would work
for me.****

I tried to forward a ticket to my email address hoping that would work,
but it didn’t include comments. It was also a mess of attached messages,
not a single listing.****

I also tried installing the windows “generic / text” printer driver and
the output rendered terribly (not surprising).****

Thanks,****

Brent****

–
RT Training in Seattle, June 19-20: http://bestpractical.com/training

Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?