Get value of a transaction custom field

RT Users
1

Hi everybody,

Could someone tell me how to get the value of a transaction custom field ?

I tried a lot of functions but I can’t get this value. I just can have the name and the description of this custom field, the content, subject, headers of the reply associated to the custom field.

Code used :

my $Value = 1;
my $Transactions = $self->TicketObj->Transactions;
my $TCustomFields = $Transactions->First->CustomFields;
while (my $TCustomField = $TCustomFields->Next())
{
my $nam = $TCustomField->Name;
if ($nam eq ‘CFName’) {

     $Value = $Transactions->First->FirstCustomFieldValue($nam);

 }
 else {
     $Value = 55;
 }

}

$RT::Logger->info( “Value is :” . $Value);

–> This always returns ’ '.

Thanks for your help.

Regards,

Constant

2

Hi,

If you do it in a scrip then sadly custom fields on transactions are
set too later for TransactionCreate scrips. Try batch scrips.On Fri, Dec 9, 2011 at 17:56, Constant DAIX cdx@kereval.com wrote:

Hi everybody,

Could someone tell me how to get the value of a transaction custom field ?

I tried a lot of functions but I can’t get this value. I just can have the name and the description of this custom field, the content, subject, headers of the reply associated to the custom field.

Code used :

my $Value = 1;
my $Transactions = $self->TicketObj->Transactions;
my $TCustomFields = $Transactions->First->CustomFields;
while (my $TCustomField = $TCustomFields->Next())
{
my $nam = $TCustomField->Name;
if ($nam eq ‘CFName’) {

    $Value = $Transactions->First->FirstCustomFieldValue($nam);

}
else {
    $Value = 55;
}

}

$RT::Logger->info( “Value is :” . $Value);

→ This always returns ’ '.

Thanks for your help.

Regards,

Constant

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Best regards, Ruslan.